Rewarding Store Points with Gratisfaction

Reward your customers with points for their reviews by integrating Loox with Gratisfaction.

Using our integration, you can offer points based on customers' ratings and reviews as an alternative to discounts, incentivizing your customers to leave honest and helpful reviews.

To reward your customers with points for submitting a photo/video review using Gratisfaction, follow the steps below:

• Inside the Loox app's "Integrations" settings section, go to "Gratisfaction".
• Click "Activate integration":

• Open the Gratisfaction app.
• Go to the "Loyalty and Referrals Program" menu:

• Click "Reward reviews" and select Loox:

• Activate the option to reward Loox reviews:

• Customize the settings as you wish:

• Optional settings:
  • Select the number of points given per review.

  • Reward customers who leave a photo/video review with additional points.

    Note: Customers will receive points for both submitting a review and adding a photo/video to their review if you reward both actions. For example, if you reward 10 points for submitting a review and 10 points for a photo/video review, a customer submitting a photo/video review will receive 20 points in total.

  • Select if you'd like to reward Verified, Unverified reviews, or both.
  • Set the maximum number of reviews rewarded per product per customer.

  • Set the maximum number of reviews rewarded per day per customer.

    
    

How will customers receive points for reviews?

Loox will send a review request email to customers after they purchase in your store. Upon submitting a review, Gratisfaction will immediately reward the points according to your settings.