Rewarding Loyalty Points with Smile

Reward your customers with store points for leaving a review by integrating Loox with Smile.

With this integration, you can offer store points instead of discounts and reward customers for leaving text-only reviews.

The Loox + Smile integration is available on the Scale plan and up. Click here to upgrade your plan.

To reward your customers with Smile points for submitting a review, follow the steps below:

  1. Open your Loox Admin. 
  2. Inside your "Integrations" settings section, go to "".
  3. Click "Activate integration":

  1. Under your Smile “Program” menu, go to “Points” and click "Add ways to earn":

  1. Under "SMILE APPS", select "Submit a review":

  1. Set the value of store points you’d like to reward your customers with for leaving a review.
  2. Click "Create".
  3. Customize the action.
  4. Click "Save".
  • To reward customers for submitting a photo/video review, follow steps 6-9, this time selecting “Submit a photo” under “SMILE APPS”:

Note: Customers will receive points for both submitting a review and adding a photo/video to their review if you reward both actions. For example, if you reward 300 points for submitting a review and 300 points for a photo/video review, a customer submitting a photo/video review will receive 600 points in total.

If you have any questions, feel free to contact our Support team at [email protected].

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