Rewarding Loyalty Points with Smile
Reward your customers with store points for leaving a review by integrating Loox with Smile.
With this integration, you can offer store points instead of discounts and reward customers for leaving text-only reviews.
The Loox + Smile integration is available on the Scale plan and up. Click here to upgrade your plan.
To reward your customers with Smile points for submitting a review, follow the steps below:
- Open your Loox Admin.
- Inside your "Integrations" settings section, go to "Smile.io".
- Click "Activate integration":
- Under your Smile “Program” menu, go to “Points” and click "Add ways to earn":
- Under "SMILE APPS", select "Submit a review":
- Set the value of store points you’d like to reward your customers with for leaving a review.
- Click "Create".
- Customize the action.
- Click "Save".
- To reward customers for submitting a photo/video review, follow steps 6-9, this time selecting “Submit a photo” under “SMILE APPS”:
Note: Customers will receive points for both submitting a review and adding a photo/video to their review if you reward both actions. For example, if you reward 300 points for submitting a review and 300 points for a photo/video review, a customer submitting a photo/video review will receive 600 points in total.
- Watch Smile's video on how to Integrate Loox Reviews with Smile.io.
If you have any questions, feel free to contact our Support team at [email protected].