How do I request reviews through Facebook messenger?

Loox enables you to collect more reviews by integrating Loox with Recart.
Enjoy great open and click rates for your review requests by sending them automatically on Facebook Messenger:

To send review requests through Recart:

  1. Make sure Loox and Recart are both installed on your store
  2. Go to the "Integrations" section of your Loox settings
  3. Click "Activate Integration":
  4. Click "Integrate":

To set up the Facebook Messenger review request:

  1. Go to the Recart app -> Messenger-> Auto Campaigns (or click here):
  2. Select "Photo Reviews by Loox”':
  3. Follow the steps on the page or learn more about enabling review requests on Recart here

Frequently asked questions:

What is the timing of Facebook Messenger requests? 
Your Facebook Messages will be sent according to the email timing set in your Loox settings.
How do I change the text of the Facebook messages?
All changes to the Facebook messages themselves can be made through your Recart admin:
Read more about editing your Facebook messages here
What happens after a customer submits a review through the messenger request?
Once a customer clicks the submit a review button in your message they will be directed to the same review submission form that appears in the review request email.

If you have any further questions or need any assistance, please contact us and we'll be happy to help!