Sending Review Requests via Facebook Messenger with Recart

Loox enables you to collect more reviews by integrating Loox with Recart.

You can send review requests to customers through Facebook Messenger and enjoy great open and click-through rates using the integration.

The Loox + Recart integration is available on the Essential plan and up. Click here to upgrade your plan.


Activating the Integration

To send review requests through Recart, follow these steps:

  1. Install Recart on your store.
  2. Go to the Integrations section of your Loox settings.
  3. Click "Activate Integration":
  4. Click "Integrate":

Sending Review Requests via Facebook Messenger

To set up the Facebook Messenger review request:

  1. Go to the Recart app "Automated Flows" menu.
  2. Select "Photo Reviews by Loox”':
  3. Follow the steps on the page or learn more about enabling review requests on Recart here.

Frequently asked questions:

  • What is the timing of Facebook Messenger requests?
    Recart will send your Facebook Messages according to the email timing set in your Loox settings.
  • How do I change the text of the Facebook messages?
    You can make all changes to the Facebook messages themselves through your Recart admin:
    Read more about editing your Facebook messages here
  • What happens after a customer submits a review through the messenger request?
    Once a customer clicks the submit a review button in your message, they will be directed to the same review submission form that appears in the review request email.

If you have any further questions or need any assistance, feel free to contact our Support team at [email protected], and we’d be more than happy to help!