How to Generate Reviews

With Loox, you can generate beautiful photo or video reviews and display them on your store in a wide array of widgets and display options.

There are multiple ways to generate reviews with Loox, with the main channel being our Review Request emails.

In this article, we'll explore the different ways you can generate photo/video reviews with Loox. 

IN THIS ARTICLE


Review Request Email

The main channel for collecting reviews with Loox is through our own Review Request Emails. Loox schedules and sends these emails automatically according to the email timing you set within your Loox admin. 

Through your Loox admin, you can customize and edit different aspects of these emails, including their timing, text, and visuals.
You can read more about it here:
Customizing the Review Request Emails


"Write a review" Button

Customers can write a review directly through the reviews widget on your product pages.

Reviews submitted through the "Write a review" button will not be considered a "Verified purchase" (since there is no order to connect them to).

You can read more about Loox's review transparency here:
Review Transparency


Manual Review Request Email 

You can send a manual review request email to any email address. You can do this by clicking the Send a manual review request email button on the Orders tab:

Once you do so, you need to fill in the following details:

  • Email Address: The customer's email address. You can only send a review request to one customer at a time.
  • First name: Customer's first name. Loox will use it for internal documentation and any [name] placeholder your emails might be using.
  • Last name: Customer's last name. Loox will use it for internal documentation and any [last_name] placeholder your emails might be using.
  • Subject: The review request email's subject line. You can use the same text you normally use or create a more personal subject.
  • Product: Choose the product you wish your customer to review from a list of your store's active products. 

Alternative Ways

On top of using Loox's review request emails, Loox enables integration with several other 3rd party Shopify apps to reach your customers in other channels.

You can read more about these here: