How are monthly review requests calculated?
Each Loox plan has a limited amount of review request emails you can send - your monthly quota. Your quota is renewed every 30 days (starting from the day you entered the plan).
Once you exceed your quota, emails are paused and queued and you'll be notified. To resume sending emails from the same point they were paused, upgrade your account or wait until the next 30-day cycle.
In order to avoid sending review request emails to old orders, emails will be queued for a maximum of 30 days after their original scheduled sending time. After that, the requests will be marked as "Missed" and will not be automatically sent. You can always send such requests manually through the "Orders" tab.
Please note the following:
- Manual review request emails are counted as part of your quota.
- Bonus emails to past customers (sent when you installed Loox), are free and do not count as part of your quota.
- Since Loox schedules and sends review request emails by orders, if a customer purchases multiple products in one order, Loox will bundle these requests and send them in one email. The only exception is if your email timing is set to send an email X days after fulfillment and certain products were fulfilled on different days, Loox will send separate emails (X days after each item's respective fulfillment date).