Understanding the Loox Monthly Quota
You can either wait until the next 30-day cycle renews or upgrade your plan to resume sending emails.
On the Growth plan, Loox will send all your orders a review request email without ever being paused or missed. Once you surpass your initial 300 emails, Loox will create a new charge for $35 for every 300 emails sent, so you keep getting those valuable reviews and repeat sales ($40 if you're on the Growth + Referrals plan). This will continue until more than 6,000 emails are sent, in which case no further charges will be triggered.
Please note that bonus emails to past customers (sent when you install Loox) are free and do not count as part of your quota. All additional Loox emails (review reminder, photo reminder, discount reminder emails, and others) also do not count towards your 30-day email quota.
Loox schedules and sends one review request email per order. If a customer purchases several products in one order, Loox will bundle these requests and send them in one email. The only exception is if certain products are fulfilled on different days. In that case, Loox will send separate emails.
To resume displaying the referrals widget, you can either wait until the next 30-day cycle renews or upgrade your plan.
You have no limit on the number of post-purchase referrals widgets you can display to your customers on the Growth and Unlimited plans.
Every fulfilled order counts for Post-Purchase Referrals on your store, which means every customer who's exposed to the post-purchase referrals widget.
The Monthly Quota Table
|Plan||Emails quota||Referrals quota|
|Growth||300 per charge||Unlimited|
Note: If you are on a legacy plan that does not appear in the list above, you can view your remaining email quota on your Loox Dashboard at any time.