Understanding the Loox Monthly Quota

Loox has a specific quota of review request emails you can send on each plan. You also have a similar quota for the number of post-purchase referrals you can display on the check-out page.
The quota for emails and the quota for Referrals are counted separately and are dependent on the Loox subscription plan you have.
In this article, we'll explain how the quota affects your review request emails and your post-purchase referrals.
IN THIS ARTICLE

Email Quota

You can send review request emails up to the amount stated in your plan's monthly quota. Your quota renews every 30 days (starting from the day you entered the plan).
Once you exceed your quota on the Beginner and Essential plans, emails are paused and queued. Loox will queue your emails for a maximum of 30 days after their original scheduled time. After that, requests will be marked as "Missed" and will not send.

You can either wait until the next 30-day cycle renews or upgrade your plan to resume sending emails.

On the Growth plan, Loox will send all your orders a review request email without ever being paused or missed. Once you surpass your initial 300 emails, Loox will create a new charge for $35 for every 300 emails sent, so you keep getting those valuable reviews and repeat sales ($40 if you're on the Growth + Referrals plan). This will continue until more than 6,000 emails are sent, in which case no further charges will be triggered.

Please note that bonus emails to past customers (sent when you install Loox) are free and do not count as part of your quota. All additional Loox emails (review reminder, photo reminder, discount reminder emails, and others) also do not count towards your 30-day email quota.

Loox schedules and sends one review request email per order. If a customer purchases several products in one order, Loox will bundle these requests and send them in one email. The only exception is if certain products are fulfilled on different days. In that case, Loox will send separate emails.


Referrals Quota

You can display the post-purchase referral widget to as many orders as stated in your plan's monthly quota. Your quota renews every 30 days (starting from the day you entered the plan).  
Once you exceed your quota on the Beginner and Essential plans, Loox will not display the post-purchase referral widget on the check-out page, and you will be notified.

To resume displaying the referrals widget, you can either wait until the next 30-day cycle renews or upgrade your plan.

You have no limit on the number of post-purchase referrals widgets you can display to your customers on the Growth and Unlimited plans. 

Every fulfilled order counts for Post-Purchase Referrals on your store, which means every customer who's exposed to the post-purchase referrals widget.


The Monthly Quota Table

Plan Emails quota Referrals quota
Beginner 100 100
Essential 300 300
Growth 300 per charge Unlimited
Unlimited Unlimited Unlimited

Note: If you are on a legacy plan that does not appear in the list above, you can view your remaining email quota on your Loox Dashboard at any time.