Understanding the Loox Monthly Quota
You also have a quota for the number of post-purchase referrals you can display on the check-out page.
Once you exceed your quota, emails are paused and queued.
To resume sending emails, you can either wait until the next 30-day cycle renews or upgrade your plan.
Please note that bonus emails to past customers (sent when you install Loox) are free and do not count as part of your quota. Also, all additional Loox emails (review reminder, photo reminder, and discount reminder emails) count towards your monthly email quota.
Loox schedules and sends one review request email per order. If a customer purchases several products in one order, Loox will bundle these requests and send them in one email. The only exception is if certain products are fulfilled on different days. In that case, Loox will send separate emails.
To resume displaying the referrals widget, you can either wait until the next 30-day cycle renews or upgrade your plan.
Every fulfilled order counts for Post-Purchase Referrals on your store, which means every customer that is exposed to the post-purchase referrals widget.
The Monthly Quota Table