Understanding the Loox Monthly Quota

Each Loox plan (except for the Unlimited plan) has a limited quota of review request emails you can send.
You also have a quota for the number of post-purchase referrals you can display on the check-out page.
The quota for emails and the quota for Referrals are counted separately and are dependent on the Loox subscription plan you have.
In this article, we'll explain how the quota affects your review request emails and your post-purchase referrals.
IN THIS ARTICLE

Email Quota

You can send review request emails up to the amount stated in your plan's monthly quota. Your quota renews every 30 days (starting from the day you entered the plan).  
Once you exceed your quota, emails are paused and queued.
Loox will queue your emails for a maximum of 30 days after their original scheduled time. After that, requests will be marked as "Missed" and will not send.

To resume sending emails, you can either wait until the next 30-day cycle renews or upgrade your plan.

Please note that bonus emails to past customers (sent when you install Loox) are free and do not count as part of your quota. Also, all additional Loox emails (review reminder, photo reminder, and discount reminder emails) count towards your monthly email quota.

Loox schedules and sends one review request email per order. If a customer purchases several products in one order, Loox will bundle these requests and send them in one email. The only exception is if certain products are fulfilled on different days. In that case, Loox will send separate emails.


Referrals Quota

You can display the post-purchase referral widget to a number of orders as stated in your plan's monthly quota. Your quota renews every 30 days (starting from the day you entered the plan).  
Once you exceed your quota, Loox will not display the post-purchase referral widget on the check-out page, and Loox will notify you.

To resume displaying the referrals widget, you can either wait until the next 30-day cycle renews or upgrade your plan.

Every fulfilled order counts for Post-Purchase Referrals on your store, which means every customer that is exposed to the post-purchase referrals widget.


The Monthly Quota Table

Plan Emails\Referrals quota
Basic 100
Advanced 500
Pro 1500
Unlimited Unlimited