How do I migrate to Loox?

Loox enables merchants to transfer their reviews from their previous review app without losing any of those hard-earned reviews!


Here's how to easily migrate to Loox from your previous review solution:

  1. Export your reviews from your current review solution (see links below)
  2. Install Loox on your Shopify account
  3. Import the reviews into Loox (learn how)
  4. Configure your Loox emails and settings to match your brand's voice and delivery times through your Loox admin
  5. After seeing that all the widgets and stars are appearing as you wish, remove your previous review app from your store (which should hide the previous app’s widgets automatically)

Optional:
If you do not want to display the Loox widget until all the reviews are imported and your previous app is removed, you can set the reviews widget to "Always Hidden" in your Loox settings until you feel ready.


If you need any assistance with importing your reviews, integrating the widget or stars into your theme, or even removing the previous app’s code from your theme, please contact our support team and we’d be more than happy to assist!


To export your reviews into a CSV:

From Yotpo:
https://support.yotpo.com/en/article/exporting-reviews-from-yotpo

From Stamped.io:
https://help.stamped.io/article/238-review-exporting-reviews-checkout-comments

From Judge.me:
https://help.judge.me/help/frequently-asked-questions-24

If your review app is not on listed, please contact your review sollution’s support team and ask for a CSV export of all your reviews.