Adding a Reviews Tab to Your Facebook Page

Important: Note that due to technical issues from Facebook's end, this integration is a legacy feature that is no longer available to new merchants installing Loox.

The Facebook tab integration enables you to display the Loox widget with all your store’s reviews on a designated “Product Reviews” tab on your store’s Facebook page:

Note: Facebook requires at least 2,000 fans (likes) to add custom tabs to your site. If your page doesn't meet their guidelines, you may see the following error message:

To display the Loox widget in a tab on your Facebook page, follow these steps:

  1. Go to the Integrations section of your Loox settings.
  2. Click the “Continue with Facebook” button in the “Facebook Page Tab” section:
  3. Sign in to your Facebook account.
  4. Click the “Continue as...” button.
  5. Choose the page you wish to add the “Reviews” tab to by clicking “Select page” and selecting the relevant Facebook page:
  6. Click “Done”.

To change the placement of the “Reviews” tab on your Page’s menu, drag and drop the tab where you would like it to be positioned:

Note:

  • Renaming the tab is not currently supported by Facebook.
  • Facebook does not support mobile Custom Tabs. This means that when viewing your Facebook page on a mobile device, the "Product Reviews" tab will not display.
To remove the Loox "Product Reviews" tab from your Facebook page, follow these steps:
  1. Go to your business' main Facebook page.
  2. At the end of the address URL add:  
    /settings/?tab=apps
  3. It should look like this: 
    https://www.facebook.com/{yourStore}/settings/?tab=apps
  4. In the new window that opens up:
    • Click “Edit Settings” for Loox.io.
    • Click "remove" in the new dialog box.
    • Refresh the page.