Using Loox with Shopify Flow

Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow.

Our Shopify Flow integration is available to all merchants subscribed to the Loox Scale Plan and above.

To use Loox as a trigger in Flow:

  • Inside your Loox app's "Integrations" settings section, go to "Shopify Flow":

  • Toggle "New review trigger" on to activate the Shopify Flow integration:

  • In the Shopify Flow app, create a new workflow:

  • Click "Select a trigger":

  • Click "Loox Product Reviews & Photos" and select "New review" as your trigger:

  • Click "Turn on workflow" to save your new flow and activate the automation:

Here are some examples that you can use to utilize Loox better using Shopify Flows:

  • Send different thank you emails based on the review's rating.
  • Award points in your loyalty program when a customer submits a review.
  • Create a ticket in your customer support app when you receive a review.
  • Track product reviews by creating a line in Google Sheets.

This is only a small list of the many things you can achieve with the Shopify Flow integration!

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