Reviews Widget Header

The widget header displays information about the reviews in the related widget. Additionally, customers can sort the reviews according to the options appearing in the "Sort by" menu.
In this article, we'll detail the parts of the widget header and how your customers can interact with them.

If you cannot see this on your store's widgets, feel free to contact our Support team at [email protected], and we’d be more than happy to help!


Rating Distribution

The rating distribution shows the average rating and the total number of reviews.
The widget header displays the average rating and number of reviews for that widget.
By clicking the rating distribution, a drop-down bar appears, showing a breakdown of the reviews' ratings: 

Sorting Options

Customers can sort the reviews in the widget by clicking the 'Sort by' button.
You can set the default sorting option in the Loox admin under Settings - Display reviews. This will affect all Loox widgets.
On all sorting options, reviews appear in chronological order, with photo/video reviews first.
There are four available sorting options to choose from:
  • Featured - Displays all reviews in chronological order, with photo/video reviews appearing first. Out-of-the-box, Loox will set your widgets to this option.
  • Newest - Displays reviews in true chronological order, without preferring photo/video reviews first.
  • Highest Ratings - Sorts reviews according to their star ratings, from the highest to the lowest. 5-stars reviews will appear first, then 4-stars, etc.
  • Lowest Ratings - Places the lowest rating, published reviews first. 1-star reviews will appear first, then 2-stars, etc.

You can remove the Loox branding on the sorting options menu on the Growth plan and up. Click here to upgrade your plan.

'Write a Review' Button

The 'Write a Review' button allows your customers to review your products directly on the product page. Reviews submitted on-site will not include the 'Verified purchase' badge.

By default, the homepage reviews widget will not include a 'Write a Review' button. If you wish to add the 'Write a Review' button on your homepage widget, the button needs to relate to a specific product. You can learn how to do so here.