Post-Purchase Referrals

With Post-Purchase Referrals, you can encourage customers to share a referral link and provide a discount to their friends. By enabling two-sided incentives, your advocates (referring customers) can receive a discount on future purchases as well. 

You can choose the incentive type from the Loox Referrals Settings submenu:

Widget Settings

Inside the Post-purchase referrals settings page, you have the option to customize the widget's appearance settings.

• Primary color: The background color of the widget. The text adjusts automatically to black or white according to the chosen color.

Text customizations

1. Friend discount title (Only on two-sided incentive): The first line of the widget shows the friend discount.
2. Advocate reward title (Only on two-sided incentive): The second line of the widget shows the advocate reward.
3. Subtitle: Appears in bold below the discount/reward title.
4. Content: Text that appears below the Subtitle. Use it to explain how the discount works.
5. Button caption: The call-to-action of the share button itself.
   
   Use the  [friend_discount] or [adovcate_reward] placeholders to add the relevant discount amount.

Referral Emails

Loox's Referral Emails will be automatically sent to customers who interact with the Post-Purchase referral widget.

Inside the email is the unique referral link related to that advocate's purchase.

One-sided incentive:

Two-sided incentive:

The email's content will change according to the type of Post-Purchase incentive selected in your Loox Admin.

The email's texts and banner can be customized through the Referral Email settings:

Quota

The Post-Purchase Referral's quota will be counted every time a new order is fulfilled on your store. The quota is separate from your email quota and depends on the specific Loox plan you are subscribed to: