Post-purchase Referrals

Increase sales and traffic to your store by encouraging customers to refer friends and family using the Loox Post-purchase Referrals Widget.

The widget will appear on your customers' order confirmation pages after they make a purchase, encouraging them to share their unique discount link with others, earning rewards in the process.

Widget activation

To activate the Loox Post-purchase Referrals Widget:

• In the Post-Purchase Referrals Widget settings page, go to “Activate widget”:

• Toggle “Activate widget” on:

  

That’s it! The Post Purchase Referrals Widget will now appear on your customers’ order confirmation page.

Activating the widget with Checkout Extensibility

To activate the Loox Post-purchase Referrals Widget on stores using Shopify's Checkout Extensibility:

• In the Post-Purchase Referrals Widget settings page, go to “Activate widget”.
• Toggle “Activate widget” on:

• Inside your Shopify Themes menu, click "Customize" to open the Theme Editor:

• Open the page template selection dropdown, and select "Checkout and new customer accounts":

• Open the page template selection dropdown, and select "Thank you":

• On the bottom-left corner of the screen, click "Add app block":

• Select "Loox Referrals":

• Click "Save":

That’s it! The Post Purchase Referrals Widget will now appear on your customers’ order confirmation page.

Widget customization

• Primary color: Adjust the color of the widget.
• Friend discount title (Only on two-sided incentive): The first line of the widget shows the friend discount.
• Advocate reward title (Only on two-sided incentive): The second line of the widget shows the advocate reward.
• Subtitle: Appears in bold below the discount/reward title.
• Body: Text that appears below the subtitle. Use it to explain how the discount works.
• Button caption: The call-to-action on the share button itself. Use the  [friend_discount] or [adovcate_reward] placeholders to add the relevant discount amount.

Referral Emails

After clicking on the Post-purchase Referrals Widget, customers will register as advocates of your brand and will receive a unique discount code. The unique referral discount will also be sent via email with a link they can share with family and friends.

Your advocates can always recover their discount links or codes using this email.

The email content depends on the Post-purchase incentive you select in Loox Admin.

One-sided incentive:

Two-sided incentive:

The email's texts and banner can be customized through the Post-purchase Referrals Widget Email settings page: