Loox Referrals is available on the Scale plan and above. Click here to upgrade your plan
Turn your happiest customers into advocates by providing them with a unique discount link they can share with their friends and family after leaving a positive review using our Post-Review Referrals Widget.
Every reviewer that left a 4 or 5-star review will receive a unique referral link after submitting their review, encouraging them to share their unique discount link with others and earn rewards in the process.
Activation and customization
To activate the Post-Review Referrals Widget, toggle "Activate Widget" on, inside the Post-Review Referrals Widget settings page.
Once enabled, you can customize the widget.
- Display settings - Show widget to reviewers from: Display the Post-Review Referrals Widget to customers who submitted their review through the Review Request email, or allow store visitors to access the widget as well by submitting a review through the Product Reviews Widget.
- Text: Change the text that appears in the review submission form, asking the customer to share their review. Use the [discount] placeholder to add the discount amount to the text.
Note: All Loox Post-Review Referral Widget discounts will include an “LXZ- “ prefix. You can view your advocates' discounts inside your Shopify “Discounts” page.
Please note: Merchants who used the widget prior to the release of the widget's September 2024 update will see the following changes applied to their Referral offer:
- Alignment with your main referral offer: The referral friend discount and advocate reward set in the "Referrals" - “Offer” settings section will now apply to all referral offers, including the Post-Review Referrals Widget. This ensures consistency across your customer journey.
- Support for two-sided incentives: Advocates who refer customers to your store through the Post-Review Referrals Widget can now be rewarded, enhancing the effectiveness of your referral program.
- Updated design and text: The Post-Review Referrals Widget design has been refreshed, and all widget texts have been updated to new default messaging. This will override your current copy.
Referral Emails
After clicking on the Post-Review Referrals Widget, customers will register as advocates of your brand and receive a unique discount code. The unique referral discount will also be sent via email with a link they can share with family and friends.
Your advocates can always recover their discount links or codes using this email.
The email content depends on the incentive type you have selected in your "Referrals" - "Offer" settings section.
One-sided incentive:
Two-sided incentive:
The email texts and banner can be customized through the Post-Review Referrals Widget Email settings page.
