Adding Custom Questions to Your Product Review Form

Collect more detailed reviews about your products by adding custom questions to your Product Review Form. This can assist customers in making more informed purchase decisions while also providing valuable feedback to enhance your products and increase revenue.

In this article, we'll cover how to add custom questions to your Product Review Form and its customization options.

Question types

When adding a custom question to your Product Reviews Form, you are given 3 different question type options:

Single Select

The Single select question type lets customers choose just one answer from a list.

This is great for yes/no questions or when you want a specific piece of information to improve your products. For example, “Would you recommend this product to a friend?” with options “Yes” or “No.” or "How often do you use our products" with options of time frames.

Multi select

The Multi select question type allows customers to select multiple answers from a selection of 2-5 possible answers.

For example, you can ask, “How has [product] affected your skin?” and provide options like “Smoother”, “Oilier”, “Tighter”, etc.. Customers can pick all that apply, giving you more detailed insights into what they appreciate most.

Rating scale

The Rating scale question type lets your customers rate their experiences on a scale of 1 to 5 or highest to lowest.

By allowing your customers to click on the rating option that best matches their opinion, you can better understand their satisfaction levels, gain important customer feedback, and improve your customer purchase experiences, improving their trust.

Adding a custom question to your Product Review form

To add a custom question to your Product Review Form:

• Inside the “Collect reviews” settings section, go to “Custom questions”:

• Click "+ New question":

• Add your custom question and its label:

• Select your question type:

• For Multi select and Single select, define 2-5 possible options:

• For Rating scale, define 5 possible options:

• Once done, click "Save question".

That's it! Your custom question will now appear on your Product Review form:

Assigning your custom question to a collection

Adjust your custom question so that it appears only when submitting reviews for specific products part of a collection.

To assign your question to a specific collection of products:

• Click the "Pencil" icon next to "All products" to open the collection picker:

• Select the collection you would like to assign the question to and click "Add":

• Click "Save question":

And that's it!

Customization options

We offer advanced settings for each custom question you add to your form:

• Question applied to: - Adjust your custom question so that it appears only when submitting reviews for specific products part of a collection

• Hide answers from widgets - When checked, your customers’ answers will not be publicly displayed on your review widgets. You’ll be able to see them on your Loox admin.
• Required Question - When checked, your customers will be required to answer your custom question in order to submit their reviews and will not be able to skip the question.

You can see your customers’ answers inside the "Manage reviews" section:

When your question isn’t set to “Private”, your customers' answers will also be visible on their Review Card: