Adding Custom Questions to Your Product Review Form

Gather valuable customer insights to enhance your products and boost revenue by adding custom questions to your review form.

In this article, we'll cover how to add custom questions to your Product Review Form and its customization options.

Question types

When adding a custom question to your Product Reviews Form, you can choose from 3 question types:

Single Select

The Single Select question type allows customers to choose one answer from a list.

This is great for yes/no questions or gathering specific feedback to improve your products. For example, "How often do you use our products?" with time frame options.

Multi select

The Multi-Select question type allows customers to choose multiple answers from 2-5 options.

For example, ask, “How has [product] affected your skin?” with options like “Smoother,” “Oilier,” “Tighter,” etc. Customers can select all that apply, providing detailed insights into what they value most.

Rating scale

The Rating scale question type allows customers to rate their experiences on a scale of 1 to 5 or highest to lowest.

Let customers rate their experience to understand their satisfaction better, gather valuable feedback, and build trust by improving their purchase journey.

Adding a custom question to your Product Review form

To add a custom question to your Product Review Form:

• Inside the “Reviews - Preferences” settings section, go to the “Review form” tab.
• Scroll down to "Custom questions":

• Click "+ Add question":

• Add a question and give it a title:

• Select your question type:

• For "Multi select" and "Single select" question types, define 2-5 optional answers:

• For "Rating scale" question type, define 5 options:

• Once done, click "Save".

That's it! Your custom question will now appear on your Product Review form:

Assigning your custom question to a collection

Set your custom question to appear only for reviews of products within a specific collection.

To assign your question to a specific collection of products:

• Click the "Pencil" icon next to "All products" to open the collection picker:

• Select the collection you would like to assign the question to and click "Add":

• Click "Save".

And that's it!

Customization options

We offer advanced settings for each custom question you add to your form:

• Question applied to - Set your custom question to appear for all products or only for products within a specific collection.

• Hide answers from widgets - When checked, your customers’ answers will not be publicly displayed on your review widgets. You’ll be able to see them on your Loox admin.
• Required question - When checked, your customers must answer this question before they can submit their reviews.

You can see your customers’ answers inside the "Manage reviews" section:

When your question isn’t set to “Private”, your customers' answers will be publicly displayed on Loox widgets in your store: