Scheduling Emails According to Delivery Timing
Schedule your Loox Review Request emails to be sent based on when your customers receive their orders using our delivery-based Review Request email timing.
You can use delivery-based timing in one of two ways: using Shopify's delivery tracking or the Loox + AfterShip integration.
Delivery-based timing is available on the scale plan and up. Click here to upgrade your plan.
IN THIS ARTICLE
Using Shopify's Delivery Tracking
To use delivery-based timing, Shopify must receive shipment status updates from your shipping carrier or tracking app. Loox relies on this information to determine the delivery status of an order.
- Use a supported delivery tracking service
Shopify tracks shipment status from:
- Shopify Shipping Carriers and third-party shipping carriers that integrate with Shopify
- Shopify Shipping labels allow you to track packages from shipping companies like USPS, UPS, DHL Express, Canada Post, Sendle, and more
- Other 3rd-party Shopify package tracking apps, like:
- Verify that Shopify is receiving shipment updates
To confirm that shipment status is being reported to Shopify, check the Delivery Status column on the orders page. If shipment updates are working correctly, you will see a delivery status listed for each order.
- If delivery status is missing
If there is no delivery status listed in Shopify, check with your shipping provider or tracking app to confirm they are reporting shipment_status updates to Shopify.
Important: If the shipment_status is not tracked, Shopify will not send Loox the notification that the package has been delivered and the email will not be sent!
Using AfterShip
Follow these instructions to complete the integration:
- Inside the Loox "Settings" menu, go to "Integrations".
- Under "AfterShip" click "Manage"
- Copy your AfterShip webhook link from the "AfterShip" section
- Go to AfterShip's notifications settings page.
- Click the 'Add webhook URL' button at the bottom of the page.
- Paste the link in the "Webhook URL" field.
- Check the "Delivered" status checkbox.
- Save your settings.
- Back in your Loox Admin, go to "Reviews - Preferences - Emails and scheduling".
- Under "Review request timing", open the dropdown menu and select "Delivery"
Notes:
- To enable the Loox + AfterShip integration, you need to have an AfterShip account that supports Webhooks.
You can set up a Fallback Timing, which will schedule a review request email in case the delivery status was not reported to Shopify
If you have more questions, contact our Support team at [email protected]. We're available 24/7 and happy to help!