Scheduling Emails According to Delivery Timing

Loox enables you to time your review request emails based on the delivery of the products. 
If your delivery times vary a lot between individual orders, delivery-based timing will allow you to always reach your customers.
You can use delivery-based timing in one of two ways - using the Loox + AfterShip integration or using Shopify's shipment_status field on orders.

Delivery-based timing is available on the Scale plan and up. Click here to upgrade your plan.

Using Shopify's Delivery Tracking

Loox will schedule review requests according to the shipment_status field on each order.
You must make sure you are actively tracking your packages through Shopify, you can learn how here.
Using Shopify Shipping labels will allow you to track packages from shipping companies like USPS, UPS, DHL Express, Canada Post, Sendle, and more.
Other 3rd-party Shopify package tracking apps will also update this field. This will allow you to track the delivery of other shipping companies not mentioned above.

Apps that support this reporting:

We suggest contacting your package tracking app and asking if they update the  shipment_status field in Shopify.

Important: If the shipment_status is not tracked, Shopify will not send Loox the notification that the package has been delivered and the email will not be sent!

Using AfterShip

Follow these instructions to complete the integration:

  1. Go to the Integrations tab of your Loox settings.
  2. Copy your AfterShip webhook link from the "AfterShip" section:
  3. Go to AfterShip's notifications settings page.
  4. Click the 'Add webhook URL' button at the bottom of the page.
  5. Paste the link in the "Webhook URL" field.
  6. Check the "Delivered" status checkbox.
  7. Save your settings.
  8. In your Loox admin, verify your integration using the "Verify" button.
  9. Edit your "Email timing" to schedule emails by "Delivery" in Settings - Collect reviews:

Additional Notes

  • To enable the Loox + AfterShip integration, you need to have an AfterShip account that supports Webhooks.
  • You can set up a Fallback Timing which will schedule a review request email in case the shipment_status was not updated through Shopify:

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