Getting Started with Loox

Welcome to Loox 🎉

Now that you've installed Loox, what's next?

This article will walk you through collecting and displaying your product reviews, offering discounts for photo and video reviews, customizing your Loox widgets, and more. You'll be ready to start leveraging the power of social proof marketing and increase your sales in no time.

IN THIS ARTICLE

Activating the Loox Core Script on your Theme

When you set up Loox for the first time, you'll be prompted to activate the Loox Core Script and add the Product Reviews and Star Rating Widgets to your store so you can get started displaying your reviews right away.

Note: If you change your live theme, you need to activate the Loox Core Script again to continue displaying your reviews. Click here to automatically embed and activate the Loox Core Script on your theme.

To manually activate the Loox Core Script on your theme:

  • Click and open the “App embeds” side menu

  • Toggle on the “Loox Core Script”

Once activated, all Loox widgets can be added to your store pages.

Tip: Click the links below to automatically add the following widgets to your product pages (supported on 2.0 themes):

Display your product reviews

To display your reviews on your product pages, add a Loox widget app block in the Shopify Theme Editor using our built-in integration with every store page on Shopify’s Online Store 2.0 themes.

Tip: To add a Loox widget to your pages directly from the Loox Admin, follow our interactive guide below.

To manually add a Loox widget to your store's pages:

  • Click "Add section" and select the Loox widget you'd like to display on your page

  • Drag the widget app block and drop it where you want it to appear

  • Click "Save"

Learn more about collecting reviews and importing your reviews into Loox.

To learn more about our collection of widgets or how to add a specific widget to your store pages, check out these articles:

Offer a discount for photo / video reviews

Offer a discount for reviews that include photos or videos to encourage your customers to share their experiences and build social proof for your brand. 

To offer your customers a discount for photo or video reviews:

  • Select whether you would like to offer a single discount or different discounts for photo and video reviews

  • Select the amount you would like to offer your customers for photo and video reviews

Choose from two types of discounts:

  • Percentage (%): For example, 15% off.
  • Fixed: For example, $15 off (your store's currency will be automatically used).

Once you select the discount type you want to offer your customers, you can adjust its settings. 

The settings are:

  • Single code for all customers - Create a discount code within Shopify and apply it as the code given for all photo/video reviews submitted through Loox. 
  • Unique code for each review - Generate a new unique code for every customer that submits a photo/video review.
  • Offer discounts for reviews from: 
    • On-site & review requests - Give the discount to both reviewers who submit a review on your store and those who submit a review through a review request email.
    • Review requests only - Offer the discount to verified customers who submit a review through a review request email only.
  • Discount code expires after - Set an expiration date for the discount codes.

To learn more about how you can adjust your Loox discounts, go to Offering a Discount for Photo/Video Reviews. 

Set up your Review Request email's timing

Getting your customers to leave product reviews is essential to building social proof throughout your store.

Sending these emails at the right time is important; if you send them too soon, there is a lower chance of your customers submitting their reviews, and if you wait too long, you might miss out on the initial excitement of a new product.

To set your Review request email's timing:

  • Within "Reviews" > "Preferences", go to "Emails and scheduling" and select your email's timing from the "Review request timing" dropdown.

You can set the timing between 1 to 70 days after:

  • The customer's Purchase
  • Fulfillment of the customer's order.
  • Delivery of the package.

To learn more about our different timing options, including setting different email timings for domestic and international orders, as well as how to edit your emails content, check out these articles.

Customize your branding

Your Loox widgets and emails can be customized to fit seamlessly with your brand inside the "Branding" settings section. Our customization options are available directly from the app and do not require any customization of your theme's code.

The following customization options are available:

General Appearance:

  • Logo - Add your store's logo to your Loox emails and referral landing pages.
  • Corner Radius - Adjusts the shape of your widgets' corner radius.
  • Rating icons - Select the icons that represent ratings on your store. You can go with stars (the Loox default) or select your own.
  • Widgets font - Choose the font used on your Loox widgets.

Email Appearance:

  • Enable email banners - Add a default banner image to display on all your Loox emails. You can use our default email banner or upload your own.
  • Appearance - Design the emails Loox sends on your behalf to match your brand's look and feel. You can select our default options - "Boxed" and "Modern" - or select "Custom" to adjust each of your emails' elements.

Level up your social proof

Reviews are just the beginning of building a strong social proof strategy. Set up your Loox Referrals and Loox Upsell to take your brand's social proof marketing to the next level. 


To continue learning more about what we have to offer, check the articles listed below: 

If you need help editing your Liquid code, contact our Support team at - [email protected]. We're available 24/7 and happy to help!

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