Customizing Your Branding Settings

Ensure your brand consistently shines through by customizing your Loox widgets. Easily add your brand logo, customize widget corners, star icons, and fonts to match your store’s aesthetic.


Why customize your branding?

Aligning Loox widgets with your brand identity creates a cohesive customer experience and builds brand recognition and trust. Explore our widget inspiration page for creative ways to highlight your brand.


To add your store's logo, follow the steps below:

  1. Inside the "Branding" settings section, go to "General appearance".
  2. Under "Logo", click "Upload image" and select your logo:

If your logo's image file is too large, re-size it using this online tool.  


Setting the default corner radius for widgets

Customize the corners of your widgets:

  1. From the "Corner radius" setting's dropdown, select your preferred corner radius design:


Customizing star rating icons

To edit the Rating Icons displayed on your store:

  1. Inside the  Loox App “Branding” settings section, go to “General Appearance.”
  2. Under “Star rating”, click on the Dropdown menu button and select your preferred Star rating icon:

3. Once you have selected your Star rating design, change its color by using the color selector tool or insert your preferred color’s hex code:

The changes are automatically applied to all of your Loox Reviews, Rating, and Carousel widgets, as well as to your Upsell page’s Star Rating widget. 


Selecting widget fonts

By default, all Loox widgets fonts are set to "Poppins". To change your Main font displayed on your Loox widgets:

  1. Open the dropdown next to "Widgets font".
  2. Choose a font from the drop-down menu or type in a specific font. We support all Google Fonts:


Removing Loox branding

To remove all Loox branding from your store’s pages, select “Hidden” from the dropdown:

This option is available on the Scale plan and up. Click here to upgrade your plan.


To add a banner to override your default email banner:

  1. Within "Settings - General", go to "Email settings".
  2. Open "Email appearance".
  3. Toggle on "Enable banner for all emails":

4. Click the “pencil icon” button to add your banner image:

Once enabled, the selected email banner will be applied to all your Loox emails.

Tip: Check out our email inspiration page:

Note: Banner images must be uploaded in JPG, PNG, or GIF format, up to 5 MB. The header image will be displayed at 500px width. For best results, upload an image between 500 and 1200px wide.


Customizing your email appearance

Customize your email’s appearance inside the “Branding” settings section.

We have 3 email format options: 

  • Boxed: Adds a grey background behind your text border
  • Modern is a borderless email
  • Custom 

See examples below:

Boxed:


Modern:


Custom:

Customize each element of your emails:

  • Email's background-color
  • Text's background-color
  • Text's color
  • Button's background-color
  • Button's title color
  • Email's font & font size

To customize your Loox emails' appearance:

  1. Within "Settings - General", go to "Email settings".
  2. Open "Email appearance".
  3. Open the "Theme" dropdown and select "Custom":


4. Customize all the email elements using the color selector or insert your desired color hex code:

Note: All customization adjustments will apply to all Loox emails sent to your customers (e.g., Review requests, Review request reminders, Photo/video reminders, Discount reminders, etc.).

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