Available on all Loox plans.
Shopify Sidekick is the AI assistant built into your Shopify admin. With Loox connected to Sidekick, you can ask questions about your reviews in plain language and get answers from your Loox data without leaving the page you're on.
This article covers what you can ask Sidekick about Loox, how to start, and tips for getting the most accurate answers. To learn more about Sidekick itself, see Shopify's Sidekick guide.
Why use Sidekick with Loox?
Sidekick cuts out the clicks between a question and its answer. For example, instead of filtering reviews in your Loox admin to count how many reviews you collected this week, ask Sidekick and get the answer in seconds. When you need to change a setting, Sidekick tells you where to find it and gives you a link to the page.
Sidekick can also analyze your review data and share insights of its own. You can ask it to find what customers praise most about a product, or the topics that come up most across all your reviews.
What you can ask Sidekick about Loox
Your review data
| Topic | Example question |
| Review count | "How many reviews did I get this month compared to last month?" |
| Average rating | "What's my average rating?" |
| Rating breakdown | "What's the star rating breakdown for [product]?" |
| Product and store reviews | "How many product reviews and store reviews do I have?" |
| Specific reviews | "Show me my 1 and 2-star reviews from the last 30 days." |
| Moderation | "How many reviews are waiting for approval?" |
| Summaries | "Summarize what customers say about [product]." |
Finding your way around the Loox admin
Not sure where a setting is? Ask Sidekick, and it describes the path in your Loox admin and gives you a link to open the page. For example:
- "Where do I change when review request emails are sent?"
- "Where do I turn on review reminder emails?"
- "How do I customize my reviews widget?"
How to use Sidekick with Loox
- In your Shopify admin, click the Work with Sidekick chat box at the bottom of the page.
- Ask your question and mention Loox. For example: "Show me my latest reviews in Loox."
- Sidekick may ask for permission to use Loox in each new conversation.
Sidekick answers in the chat using your Loox data. Keep chatting to ask follow-up questions, like "Sort them by rating."
Good to know
- Mention Loox by name: Sidekick works with several apps, so naming Loox in your question makes sure the answer comes from your Loox data
- Answers use your live data: Each answer reflects your reviews at the moment you ask, so the numbers match what you see in your Loox admin
- Ask about a product or date range: Focused questions, like "How many reviews did [product] get in September?", get the most detailed answers
FAQs
How do I publish, unpublish, or reply to reviews Sidekick shows me?
Go to Manage reviews in your Loox admin, or ask Sidekick for a link to the page. From there, you can publish, unpublish, or reply to any review.
How do I change a setting Sidekick found for me?
Click the link in Sidekick's answer to open the setting's page in your Loox admin, then review or update it there.
If you have more questions, contact our Support team. We're available 24/7 and happy to help!
