Offering a Discount for Photo/Video Reviews

Motivate your customers to submit visual reviews by offering them a next-purchase discount for reviews that include a photo or video. 

This article will cover the two types of discounts available and the reminder email we send to ensure your customers don’t forget to claim their reward.

Offer discounts for photo and video reviews

Encourage your customers to share their experiences with UGC by offering discounts based on whether they submit a photo or a video review.

To offer discounts to your customers, follow the steps below:

• Inside the “Collect reviews” settings section, go to “Discount for photo/video reviews”.
• Toggle on “​​Enable discount for photo/video”.

• Select whether you would like to offer the "Same discount" or "Different discounts" for photo and video reviews:

• Set up your desired discount amount.

Offering a single Shopify discount code

Create a discount code in Shopify and use it as the code given for photo/video reviews through Loox.

This option lets you create a discount code in Shopify Discounts with specific rules. The code created in Shopify supports advanced limitations, including limiting it to selected collections or setting a minimum purchase amount.

To create a discount code in Shopify, and offer it as the code given for photo/video reviews through Loox, follow the steps below: 

• Inside your Shopify Discounts, click “Create discount”:

• Select your discount type, and set your discount amount.
• Click "Save discount".
• Inside the Loox app “Collect reviews” settings section, click “Discount for photo/video reviews” to open the dropdown.

• Enter your newly created discount code under “Insert code”:

  

• Click "Validate".

Set your discount amount

Select the amount you would like to offer your customers for photo reviews and video reviews.

Choose from two types of discounts:

• Percentage (%): For example, 15% off.
• Fixed: For example, $15 off (your store’s currency will be automatically used).

Auto-generate a unique code for each review

This option will automatically generate a new unique code for every customer that submits a photo/video review. 

You'll be able to see all discount codes in your Shopify Discounts. 

Discount codes for photo/video reviews will appear with the following prefix: “Loox Photo/Video Reviews: LX-” :

Additional settings:

“Discount code expires after”: Set an expiration period for the discount codes to create urgency. This can be done by setting the expiration period using the dropdown menu. This will only affect discount codes automatically generated by Loox.

“Offer to reviewers from” - Limit your discount offer to a certain group of customers, either: 

• On-site & review requests - Give the discount to both reviewers who submit a review on your store and those who submit a review through a review request email.
• Review requests only - Offer discounts only to your past customers who left a review through your “review request emails”.

Discount reminder emails

By default, we send an email to customers who didn’t use their discount, reminding them of their discount code with a link to your store to redeem it.

The “Discount reminder email” is sent according to the expiration date selected in your discount settings:

• In the case where your discount isn’t limited (no expiration date set), the email will be sent 7 days after the code was initially created.
• “7 Days” - The email will be sent 3 days before the discount code expires.
• “14 Days” - The email will be sent 7 days before the discount code expires.
• “21 Days” and above - The email will be sent 14 days before the discount code expires.

You can change this email’s text, inside the Emails - Discount reminder for photo/video review settings page.

Tracking your Loox discounts 

Your discount codes can be viewed and tracked in the "Manage reviews" section of the Loox app. 

To keep track of your Loox discounts, follow the steps below:

• Inside the "Manage reviews" section, find the relevant customer review.
• Click "More actions", and from the dropdown, select "See discount details":

• You will be redirected to view the discount's details and information inside your Shopify Discounts menu: