Blacklisting specific customers, products, or orders from receiving Loox emails
To prevent review request emails from being sent to a specific customer, or for a specific product or order, follow these instructions:
- On your Shopify Orders / Customers / Products menu
- Find and click on the relevant order, customer or product
- In the “tags” box, add the following tag: NOREVIEW
Make sure the tag is in capital letters
- Click “Save”
Please note that while blacklisting an order will update your orders and will stop that order from getting a review request email - blacklisting a customer or product will only affect orders that are created or updated after adding the NOREVIEW tag.
For subscription programs, if you wish to stop sending review requests after the first delivery please contact our support team and we'd be more than happy to assist you with this!