Optimize review collection by encouraging customers to share feedback on their recent purchases.
Review Request Reminder Emails are automated follow-ups sent to customers who have not responded to the initial review request.
You can control the number of reminders sent to your customers via the "Manage review reminders" section within "Reviews - Preferences - Emails and scheduling".
Tip: We recommend sending 2 reminders to boost your review collection.
Reminders will be sent in the following order:
- If the customer does not submit a review after receiving the initial review request email, a reminder will be sent 24 hours later.
- A second reminder email will be sent if no review is submitted within 7 days of the first reminder.
Customization options
You can edit the email's appearance and content on its dedicated settings page.
All available placeholders for Review Request Reminder Emails:
- [name] - The customer's first name.
- [last_name] - The customer's last name.
- [order_number] - The customer's order number.
- [order_name] - The customer's order name (including its prefix and suffix if added).
- [product] - The name of the product purchased.
- [discount] - The discount incentive offered.