Review Request Reminder Emails

Optimize review collection by encouraging customers to share feedback on their recent purchases.

Review Request Reminder Emails are automated follow-ups sent to customers who have not responded to the initial review request.

You can control the number of reminders sent to your customers via the Number of reminders dropdown.

Reminders will be sent in the following order:

1. If the customer does not submit a review after receiving the initial review request email, a reminder will be sent 24 hours later.
2. If no review is submitted within 7 days of the first reminder, a second reminder email will be sent.

Customization options

You can edit the email's appearance and content on the its dedicated settings page.

All available placeholders for Review Request Reminder Emails:

• [name] - The customer's first name.
• [last_name] - The customer's last name.
• [order_number] - The customer's order number.
• [order_name] - The customer's order name (including its prefix and suffix if added).
• [product] - The name of the product purchased.
• [discount] - The discount incentive offered.