Review Request Reminder Emails

Optimize review collection by encouraging customers to share feedback on their recent purchases.

Review Request Reminder Emails are automated follow-ups sent to customers who have not responded to the initial review request.

You can control the number of reminders sent to your customers via the "Manage review reminders" section within "Collect Reviews" -> "Emails and scheduling".

Reminders will be sent in the following order: 

1. If the customer does not submit a review after receiving the initial review request email, a reminder will be sent 24 hours later.
2. A second reminder email will be sent if no review is submitted within 7 days of the first reminder.

Let customers postpone their reminder email if their order hasn’t arrived yet

Negative reviews often happen when customers are asked to review before their order arrives.

To help you reduce low ratings caused by late deliveries, customers who haven’t received their order yet can postpone the next review reminder from the review request email or from the review form.

When they choose this option, Loox reschedules the next reminder for 7 days from that moment. This gives deliveries time to arrive before you ask for feedback. Read more here.

Note: This feature is only available if your review request reminders are turned on.

• You can edit the button's text from within your Review request email editor, under “Postpone review request button”.

Customization options

You can edit the email's appearance and content on its dedicated settings page.

All available placeholders for Review Request Reminder Emails:

• [name] - The customer's first name.
• [last_name] - The customer's last name.
• [order_number] - The customer's order number.
• [order_name] - The customer's order name (including its prefix and suffix if added).
• [product] - The name of the product purchased.
• [discount] - The discount incentive offered.