Using Loox with Shopify POS
Loox enables you to send a review request email to customers who purchased through your Shopify POS. All Shopify orders which include an active product and an email address that accepts marketing emails will automatically receive a review request email as expected.
Loox will send review request emails according to the email timing you set in your Loox admin.
If the orders from the POS do not go through your Shopify account, Loox will not be able to schedule an email for them. Loox will not send an email if the order does not have an email, as well.
If you have any further questions or concerns, feel free to contact our Support team at [email protected], and we’d be more than happy to help!