Importing Reviews From AliExpress

Loox enables you to easily import reviews from your AliExpress supplier's product pages into your own Shopify store.

In this article, we'll explain how to add the AliExpress importer button to your bookmark, the process of importing reviews from AliExpress, and how to troubleshoot potential errors that might occur when doing so.

If you need any assistance importing your reviews, feel free to contact our Support team at [email protected], and we’d be more than happy to help!

How to Add the AliExpress Importer to your Bookmarks Bar

To add the AliExpress importer button to your bookmarks bar, please follow these instructions:

  1. Go to the"Import Reviews" section inside your Loox app.
  2. Drag and drop the "Import to Loox" button into your bookmarks bar:

Some browsers keep the bookmarks bar hidden by default. If you cannot find your bookmarks bar, it might be hidden (it looks like a list of links underneath the URL text box). 

If you are unable to see your bookmarks bar below the URL field (under the refresh button), here's how to show it:

Chrome, Safari, Opera, Microsoft Edge: Ctrl (on Mac: ⌘) + Shift + B Firefox: Ctrl (on Mac: ⌘) + B

If you can't drag the bookmark to your bookmarks bar on Microsoft Edge:

You can still add the Loox importer into your bookmarks by editing the existing bookmark you added and replacing the URL with the code that is copied from the button:

You can change the URL of the bookmark like so:

If you can't drag the bookmark to your bookmarks bar on Chrome:

  1. Right-click the "Import to Loox" button.
  2. Click "Copy link address":

  3. Right-click the bookmarks bar.
  4. Click "Add Page...":

  5. Paste the link address to the "URL" field and click save:

How to Import Reviews from AliExpress

To import reviews from AliExpress, please follow these instructions:

  1. Drag the "Import to Loox" button to your bookmarks bar (as mentioned above).
  2. Go to the AliExpress product page you'd like to import reviews from.
  3. While on that page, click on the "Import to Loox" button that you've added to your bookmarks bar.
  4. Choose the product you'd like to import using the "Import to" drop-down menu or by searching for the product URL (not the product title). 
  5. Click "Preview & import".

After completing the import process, you can head over to your product page and refresh it to see all imported reviews.

Note: AliExpress protects its customers' privacy. They do this by either censoring reviewers' names with stars (C****s) or replacing the name with "Shopper". Any review imported to Loox from AliExpress will Automatically display the uncensored letters as initials in the review.

You can change this to censor your reviewers' names by changing the name format in your Loox settings.

What does the "Import variant information (Item types)" field do?

The Item type field includes product variant information. When importing reviews from AliExpress, Loox provides the option to import product variants information. For example, if a customer orders a black T-shirt, an "Item type" field could appear as follows:

Please note that these variants correspond with the AliExpress product and might not match the variants that you use in your store.  

Troubleshooting the AliExpress Importer

How many reviews can I import per product? 

You can import any number out of those reviews to your Shopify product page.

I cannot pick a product

  • Please make sure you are searching for the specific product's URL and not the title.
  • Your browser might have an extension that is interfering with the AliExpress importer. This extension might stop you from choosing the product you wish.
    • To fix this, please open an incognito browser and try to import your reviews again.
    • To open an incognito browser on chrome, press Ctrl+Shift+N (on mac Cmnd+Shift+N).
    • If you are still unable to choose a product, please try using a different browser

This error means there aren't enough reviews on the product page you are importing. 

If you are still unable to import reviews or need any further assistance, feel free to contact our Support team at [email protected], and we’d be more than happy to help!