Easily import reviews from any AliExpress product page into your Shopify store using Loox.
In this article, we will walk you through the process of importing reviews and provide troubleshooting tips for common issues.
Importing reviews from AliExpress
To import reviews from AliExpress into your Loox account:
- Go to “Import Reviews” within your Loox admin.
- Click AliExpress.
- Drag and drop the “Import to Loox” button into your bookmarks bar.
Can’t see your bookmarks bar? Press Ctrl + Shift + B (or Cmd + Shift + B on a Mac) to display it.
- Open the AliExpress product page from which you want to import reviews.
- While on the product page, click the "Import to Loox" button on your bookmarks bar.
- Set your import preferences, such as:
- Reviews to scan: Number of reviews to import
- Rating: Minimum star rating
- Translate: Review translation preferences
- Click "Preview & import".
- Once the import is complete, the reviews will appear in your “Manage Reviews” section.
Fixing AliExpress import issues
If you experience issues while importing reviews from AliExpress, refer to the table below for possible causes and solutions. These troubleshooting tips can help ensure a smooth import process.
| Error | Description | How to fix |
| Invalid product URL | The AliExpress product link is incorrect or no longer available. | Verify and copy the correct URL from AliExpress. |
| No reviews found | The product does not have publicly visible reviews. | Choose a different product with available reviews. |
| Translation issues | Some reviews did not translate correctly. | Enable translation during import and ensure the language is supported. |
| Partial import | Not all reviews were imported. | Check if the import limit was reached (up to 20 reviews on the Beginner plan). |
If you followed all steps above and the import process still failed, please contact support at [email protected] and send us the complete HTML version of your AliExpress Product page:
To create a HTML version:
- Open the relevant AliExpress product page, and right-click.
- Click "Save as":
- Open the "Format" dropdown menu, and select "Webpage, Complete":
FAQs
Q: Can I import more than 20 reviews at a time?
A: Importing up to 100 reviews per import is available on the Scale Plan and above.
Q: Can I import multiple photos for the same AliExpress product?
A: Currently, importing multiple photos for a single AliExpress review is not supported. Each review can include only one image.
Q: Why do some reviewer names appear as “Shopper” or with asterisks?
A: To protect customer privacy, AliExpress marks reviewer names with asterisks (A**x) or replaces them with "Shopper." When importing reviews, Loox formats reviewer names according to AliExpress' privacy policy, displaying only the uncensored initials in a "First initial, last initial" format (J. S.).