How do I import reviews from a spreadsheet?

To import reviews from external sources, please follow these instructions:

  1. Download the Loox Import File Template
  2. Please do not rename or remove any of the columns Including the column titles. Fill in the data of reviews you’d like to import, and note the following for each of the columns:
    1. product_handle (required) - The handle is the last part of the product URL (after the last "/") :
      For example, for this product: the handle is blue-t-shirt 
      (Please make sure not to enter the product title or the full product URL)
    2. rating (required) - valid values are only 1,2,3,4,5
    3. author (required) - The name of the customer
    4. email (optional) - You can leave this column empty if you don’t have the customer’s email address
    5. body (required) - the text of the review
    6. created_at (required) - must be in the following format: YYYY-MM-DD HH:mm:ss UTC.
      For example, " 2016-02-09 08:54:01 UTC". 
    7. photo_url (optional) - A public URL for the review photo. If you don’t have a photo URL, you can create one by following these instructions:

      1. Save the relevant images to your computer
      2. Go to your Shopify settings - Files
      3. Click "Upload files"
      4. Choose one of the images and upload it
      5. Copy its photo URL from the "URL" column once it has been uploaded
    8. verified_purchase (optional) - Marking "TRUE" will add a "Verified purchase" badge to the review. Leaving the cell empty will not add the badge2929c2d85be4773b39c02caa92dfa396.png
  3. Save the file in a .CSV UTF-8 supported file format:
  4. Upload the file in your "Import reviews" tab