Loox Post-Purchase Upsell

Encourage customers to add more products to their order after checkout without re-entering payment details.

The Loox Post-Purchase Upsell page appears before the order summary, displaying the selected product’s average rating and recent reviews to maximize conversions.

Selecting Loox as your post-purchase selected app

To enable the Loox Post-Purchase Upsell page in your store, you must first choose Loox as your post-purchase page app inside your Shopify Admin settings.

To select Loox as your Post-purchase page app:

• Inside your Shopify Admin settings, go to “Checkout”.

• Scroll down the “Post-purchase page” section, and select “Loox”:

  

• Click “Save”.

Now you can enable the Loox Upsell page inside its dedicated settings page and start upselling!

Setting up a Loox Post-Purchase Upsell offer

To add a Loox Post-Purchase Upsell offer to your checkout process:

• Inside the “Upsell” settings page, click “New upsell offer”:

• Select your trigger:

• Select the product you would like to offer your customers on the upsell page:

• Adjust the offer settings according to your preference:

• Click “Save”.

Your new upsell offer will now appear during your customers' checkout.

Prioritizing multiple upsell offers

You can create multiple upsell offers to select products that best complement your customers' purchases.

To create a new upsell offer:

• In the "Upsell" settings page, click "New upsell offer".
• Select your trigger.
• Select the product you would like to offer your customers on the upsell page.
• Adjust the offer settings according to your preference.
• Click “Save”.

Once you have created multiple upsell offers on your account, you can adjust their priority. In the case where multiple upsell offers are triggered by the same product, the offer given to your customers will be triggered based on the priority set in your account.

To change your upsell offers priority:

• In the "Upsell" settings page, click "Manage priority":

• Drag and drop your upsell offers to set your preferred priority, and click "Save priority":

Customization options

Within each of your upsell offers' settings pages, you can find multiple customization options and settings to match your Post-Purchase Upsell page with your brand. 

You can access each offer's settings page by clicking on its "pencil" icon:

Offer a discount

Encourage your customers to add your promoted product to their orders by offering a discount.

1. Inside your upsell trigger’s settings page, go to “Offer a discount”.
2. Open the “Discount type” dropdown menu, and select a discount type.

3. Enter the discount amount and click “Save”.

Product reviews

Select up to 3 reviews you would like to display on your upsell offer.

Quantity selector

Allow your customers to purchase more than one unit of your upsell-promoted product, by adding the quantity selector. 

Timer

Add a countdown timer to your upsell page to create a sense of urgency on the deal and urge your customers to complete their purchase within a defined time frame:

Shipping

Add a shipping fee to your upsell-promoted product. This will be an additional fee even if the original order had free shipping. The shipping fee can be set to charge per unit or for the entire upsell offer.

1. Inside your upsell trigger’s settings page, go to Shipping.
2. Open the dropdown menu and select “Charge for Shipping” (By default, this is set to “no additional fee”):

3. Enter the shipping fee you would like to charge and click "Save".

Skip offer if the product is in the original order

Prevent customers who already have the upsell promoted product included in their original order from seeing your Post-purchase Upsell page.

Text

Customize the text displayed on your Post-purchase Upsell page:

• Offer title text: Adjust the header text section of the page. You can insert your timer's countdown with a [time] placeholder.
• Offer subtitle text: Adjust the text under the timer banner’s title (appears only if a discount is set). You can insert your discount amount with a [discount] placeholder.
• Discount label: Adjust the text used to promote your discount offer next to your product’s pricing section (appears only if a discount is set). You can insert your discount amount with a [discount] placeholder.

Preview

Preview your Loox Upsell page and see how it appears on your customers' end.

You view the upsell page on both Desktop and Mobile views before you set it live:

Additional Information

• According to Shopify's Post-purchase product offers information page, there are several different limitations and key factors that might cause an upsell offer to not appear during your customers' checkout, ranging from third-party payment providers, use of gift cards or any other method other than credit card as the payment method, and more. Find all the different limitations here.
• Tracking upsell orders - Any purchase that includes a product offered using the Loox Post-purchase Upsell page will have the following tag on your Shopify "Orders" page: Loox-Upsell
• While the customer is viewing your upsell page, the original order's status is changed to "On-hold". If the customer does not interact with the upsell page (for example, closing the page's tab on their browser or leaving it open without responding to the offer), the order's status will remain "On-hold" for 60 minutes. The upsell offer will be declined if there is no response within 60 minutes, and the original order will be completed.

• If the selected product runs out of stock, the upsell page will not appear during your customers' checkout. To override this, enable the "Continue selling when out of stock" setting on your product’s Shopify settings page: