Loox offers 3 different plans to suit merchants at any stage of their Shopify journey.
In this article, we’ll explain the differences in quotas between each Loox plan.
Email quota
Loox will send a review request email to every customer who completes a purchase in your store (one email per order).
Based on your Loox plan, Loox will perform the following actions once you reach your monthly email quota:
- Beginner Plan - 100 review request emails per month. Once exceeded, Loox will pause and queue your emails. All queued emails will be sent once your monthly billing cycle resets.
- Convert and Legacy Scale Plans - There is no limit to your account's email usage- your plan's usage is based on the number of orders you receive per month (see below for details).
- Unlimited Plan - There are no usage quotas or limitations on this plan.
Notes:
- After exceeding your monthly email quota on the Beginner plan, Loox will pause and queue your emails for a maximum of 30 days after their original scheduled time. Paused emails exceeding 30 days from their original scheduled time will be marked as “Missed” and will not be sent.
- All other emails Loox sends on your behalf (e.g., Bonus emails, photo/video reminders, Review request reminder emails, etc.) are not limited on any plan.
Order quota
- Beginner Plan - Once you reach 500 orders after your trial on the Beginner Plan ends, the plan will no longer be available, and you'll be prompted to upgrade to the Convert Plan.
- Legacy Scale Plan (no longer available for new subscriptions)- This plan includes 300 monthly orders with a base price of $39.99/month. Every 300 additional orders will be automatically added to your monthly quota for an additional $40 usage fee.
- Convert Plan - This plan includes 300 monthly orders with a base price of $49.99/month. Every 300 additional orders will be automatically added to your monthly quota for an additional $50 usage fee.
- Unlimited Plan - There are no usage quotas or limitations on this plan.
Quota Breakdown by Loox plan
Your plan | Email quota | Order quota |
Beginner | 100 | 500 (once trial ends) |
Legacy Scale (no longer available for new subscriptions) | Unlimited | 300 per usage cycle. Each additional block of 300 orders will trigger a $40 usage fee. |
Convert | Unlimited | 300 per usage cycle. Each additional block of 300 orders will trigger a $50 usage fee. |
| Unlimited | Unlimited | There is no email or order quota on this plan- you can enjoy unlimited use of Loox. |
Note: To view your active plan, go to "Your Plan" Within "Settings - General". You can change your subscription at any time by clicking "View all plans":
