Understanding the Loox Monthly Quota
Each Loox plan offers a different limit to how many review request emails you can send and Post-purchase referrals your customers can see per billing cycle.
In this article, we’ll explain how both the email and referrals monthly quotas work, as well as the differences in the monthly quotas between each Loox plan.
IN THIS ARTICLE
Email quota
Loox will send a review request email to every customer who completes a purchase in your store (one email per order).
Based on your Loox plan, Loox will perform the following actions once you reach your monthly email quota:
- Beginner Plan - 100 review request emails per month. Once exceeded, Loox will pause and queue your emails. All queued emails will be sent once your monthly billing cycle resets.
- Scale and Unlimited Plan - There is no limit to your account's email usage.
Notes:
- After exceeding your monthly email quota on the Beginner plan, Loox will pause and queue your emails for a maximum of 30 days after their original scheduled time. Paused emails exceeding 30 days from their original scheduled time will be marked as “Missed” and will not be sent.
- All other emails Loox sends on your behalf (e.g., Bonus emails, photo/video reminders, Review request reminder emails, etc.) are not limited on any plan.
Order quota
Based on your Loox plan, Loox will perform the following actions once you reach your monthly order quota:
- Beginner Plan - Once you reach 500 orders after your trial on the Beginner Plan ends, the plan will no longer be available.
- Scale Plan - This plan includes 300 monthly orders with its base price. Every 300 additional orders will be automatically added to your monthly quota for an additional usage fee.
- Unlimited Plan - There is no limit to your account’s order quota.
Referrals quota
If you have Referrals included in your plan, Loox will display the Post-purchase Referral Widget on the “Thank You” page after every purchase (when enabled).
Based on your Loox plan, Loox will perform the following actions once you reach your monthly Referrals quota:
- Beginner Plan - Once 100 of your customers view the Post-purchase Referral Widget, Loox will stop displaying the Widget during your customers’ checkout processes until your billing cycle resets.
- Scale and Unlimited Plans - There is no limit to your account’s Referrals usage.
Note: The Post-purchase Referral Widget will appear on any customer's “Thank You” page once they complete a purchase on your store. Loox counts every completed transaction towards your monthly Referrals quota.
Quota Breakdown by Loox plan
| Plan | Email quota | Order quota | Referrals quota |
| Beginner | 100 | 500 (once trial ends) | 100 |
| Scale | Unlimited | 300 per charge | Unlimited |
| Unlimited | Unlimited | Unlimited | Unlimited |
Note: To see your plan details, click on the Loox app’s profile icon button to open your current plan details and quotas.
If you have more questions, contact our Support team. We’re available 24/7 and happy to help!