What Permissions Does Loox Ask for and Why

Just like any other app on Shopify, Loox requires certain permissions to provide its service. 

Here are the permissions we ask for and why they're needed:

View Shopify Account Data - To create a Loox account for your store that includes information need, like your store URL, locale, and currency format.

Edit Customers -  According to Shopify terms of service, all apps must enable merchants to report when a customer unsubscribes from marketing emails to sync this information with other email marketing apps/services (this information is stored on the Customer record in Shopify). Note that reporting unsubscribes is optional.

Edit Products - Check if a product still exists (to refrain from sending review request emails to customers for deleted products), fetch product photos (included in the review request email), and calculate Loox Driven Sales revenue. 

Edit Orders - To fetch orders data required for scheduling review request emails - customer name, email, order date, products purchased, fulfillment status, etc. We request all-time access to send bonus requests to past customers when you install.

Edit Marketing -  To reflect revenue generated for your store driven by traffic Loox sends your store (from review requests, social media, etc.) on your Shopify admin, using Shopify's "Marketing Events".

Edit Your Online store - To integrate Loox into your store and display the various Loox widgets on your storefront.

Edit Other Data - To set up, display, and offer discounts to customers including a photo or video in their review. And to notify you when Loox is installed, but additional steps are required before review widgets can be displayed on your store.

If you have any questions regarding specific permissions requested, feel free to contact our Support team at [email protected], and we’d be more than happy to help!