What Permissions Does Loox Ask for and Why

Just like any other app on Shopify, Loox requires certain permissions to provide its service. 

Here are the permissions we ask for and why they're needed:

View Shopify account data - To create a Loox account for your store that includes information need, like your store URL, locale, and currency format.

Manage products - Check if a product still exists (to refrain from sending review request emails to customers for deleted products), fetch product photos (included in the review request email), and calculate Loox Driven Sales revenue. 

View orders - To fetch orders data required for scheduling review request emails - customer name, email, order date, products purchased, fulfillment status, etc. We request all-time access to send bonus requests to past customers when you install.

Manage customers -  According to Shopify terms of service, all apps must enable merchants to report when a customer unsubscribes from marketing emails to sync this information with other email marketing apps/services (this information is stored on the Customer record in Shopify). Note that reporting unsubscribes is optional.

Manage marketing -  To reflect revenue generated for your store driven by traffic Loox sends your store (from review requests, social media, etc.) on your Shopify admin, using Shopify's "Marketing Events".

Manage your Online store - To integrate Loox into your store and display the various Loox widgets on your storefront.

Manage other data (Price rules) - To set up, display, and offer discounts to customers including a photo or video in their review.

If you have any questions regarding specific permissions requested, feel free to contact our Support team at [email protected], and we’d be more than happy to help!