How to Remove Loox from Your Store

If you've reached this page, there must be something we should be doing better!

If there's anything we can do to improve your experience with Loox:

Please contact us at [email protected] and we'll get back to you as soon as possible!

How to Remove Loox and Stop Future Charges:

Pausing (or canceling) your Loox subscription can only be done by removing Loox from your Shopify apps menu (This is something only you can do, and we cannot perform on your behalf):

No worries - Loox saves all your reviews and settings, so if you choose to reinstall Loox, all existing reviews should appear as expected. If you'd like us to delete any or all of the data, please contact us.

Important: Shopify will stop all future app charges from being triggered only once an app is removed from a store. This does not include any pending charge that has already been created:
From Shopify's help article:

To Prevent Our Widget from Appearing in Your Store after Uninstalling:

  • Inside your Shopify Themes menu, click on the "..." button and select "Edit code".
  • Edit the theme.liquid file.
  • Find and delete the code below:

    {{ shop.metafields.loox["global_html_body"] }}

  • Refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac ⌘+R ) and check again.

Note: There are additional codes that Loox added to your theme. While these codes will not render anything on the page itself, the following codes might still be found in your theme's liquid files:

<div data-id="{{ }}" data-rating="{{ product.metafields.loox.avg_rating }}" data-raters="{{ product.metafields.loox.num_reviews }}"></div>

<div id="looxReviews" data-product-id="{{}}" class="loox-reviews-default"></div>

<div id="looxCarousel" data-show-more="true"></div>

If you need further assistance removing the Loox code from your theme, or if there's anything we can do to improve your experience with Loox, feel free to contact our Support team at  [email protected], and we’d be more than happy to help!

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