Undo incorrect imports added to your Loox account.
Using our option to undo incorrect imports, you will have a 7-day window to undo the import of any reviews incorrectly imported to your Loox account.
Warning: Undoing incorrect imports must comply with your local laws and regulations. This action is irreversible, and the reviews included in these imports will not be accessible again.
To undo the import of a single review from your Loox account
1. In the “Manage Reviews" settings section, find the review you want to undo the import of:
2. Click the “... ” button located below the review to open the dropdown menu:
3. Click "Undo import”.
And that's it!
To undo the import of all reviews included in a single import file
1. In the “Manage Reviews” settings section, filter and search for the import you would like to undo.
Tip: To easily find the imports available for you to undo (imported in the last 7 days), click on the "Filter" dropdown list and select "Imported in the last 7 days".
2. Click "Bulk Actions", and select “Undo all imported reviews”
Warning: The option to undo incorrect imports from your Loox account is only available for a week (7 days) since a review was imported to your Loox account. Once that time period passes, the option to undo its import will no longer be available.
FAQs
Q: Can I delete a review from Loox?
A: Loox doesn’t support deleting individual reviews. You can undo an imported review if it wasn’t added correctly.
Q: What happens when I undo an imported review?
A: The review will be permanently removed from your Loox account and will no longer appear in your store or admin. This action can’t be reversed.