Reward your customers with store points for their reviews by integrating Loox with Smile.
Using our integration, you can offer store credits based on customers' ratings, and reviews that include a photo or video as an alternative to discounts, incentivizing your customers to leave honest and helpful reviews.
The Loox + Smile integration is available on the Scale plan and up. Click here to upgrade your plan.
To reward your customers with Smile points for submitting a review, follow the steps below:
- Inside the Loox App's "Settings - Integrations" menu, go to "Smile.io" and click "Manage".
- Click "Activate integration".
- Open the "Smile" app.
- Inside the “Program” menu, go to “Points”
- Click "Add ways to earn".
- Under "SMILE APPS", select "Submit a review".
- Set the value of store points you’d like to reward your customers with for leaving a review.
- Click "Create".
- Customize the action.
- Click "Save".
- To reward customers for submitting a photo/video review, follow steps 6-9, this time selecting “Submit a photo” under “SMILE APPS”.
Note: Customers will receive points for both submitting a review and adding a photo/video to their review if you reward both actions. For example, if you reward 300 points for submitting a review and 300 points for a photo/video review, a customer submitting a photo/video review will receive 600 points in total.
- Watch Smile's video on how to Integrate Loox Reviews with Smile.io.