Once your campaign is approved and marked as Active, it’s made visible to eligible Reviewers who match your selected criteria. Here’s how they join your campaign and move through the flow - from order to review:
- Campaign is active - Your campaign becomes active at the best time for all approved Reviewers who match your campaign criteria.
Reviewers join - Eligible Reviewers join your campaign and get a unique 100% discount code covering the product and shipping (valid for one item only).
Order placement - Reviewers order directly from your product page using the code. You’ll see the order in Shopify as a regular order, so your usual notifications and workflows still apply.
Review request sent - Once an order is placed, Reviewers receive an email from Reviewers.com with a link to leave their video review.
Review request timing follows your existing Loox settings.
Multiple reminders are sent by Reviewers.com to reduce ghosting.
Review collection & syncing
Reviewers submit their honest video reviews. Our AI analyzes and approves reviews to ensure they are indeed high-quality and meet our community standards. If the review does not pass our analysis, the Reviewer will receive feedback on how to improve it and will be prompted to resubmit.
Managing your collected reviews
Once Reviewers submit their video reviews, they’re automatically synced to your Loox account and labeled with a “Submitted via Reviewers.com” badge. You can manage them in your "Manage reviews" page - publish, reply, feature, or use them for marketing, just like any other Loox review. Learn more about managing reviews.
Reviewer statuses
Ordered - Reviewer joined the campaign and is awaiting their free product.
Reviewed - Reviewer submitted their video review.
Canceled - Order has been cancelled or returned.
Important to know
- Quality review check - All submitted videos pass through AI review analysis. Within our Reviewers.com community standards, we expect Reviewers to follow these guidelines:
- Show the product clearly – Hold it up, demonstrate it, and make it the focus of the video
- Use good lighting – Ensure both the product and the Reviewer are clearly visible
- Speak clearly, in English – Use clear audio, avoid background noise, and make sure viewers can easily understand you
- Be visible and engaging – Show your face or hands, and talk to the camera like you’re speaking to a friend
- Share meaningful, honest feedback – Explain why you like or dislike the product, describe its features, and go beyond “good” or “bad”
- Participation - Reviewers cannot join another campaign until they submit their video review for the current one.
- Incentives - If you offer discounts for video reviews via Loox incentives, these will be applied to Reviewers, helping turn them into paying customers.
- Ghosting expectations - Even with optimized flows, some Reviewers won’t complete their review after receiving the product. Expected ghosting rate: 10–30%.
FAQs
Q: What if a Reviewer doesn’t submit a review?
A: Reviewers won’t be able to join new campaigns until they submit their video review or you mark their order as “canceled/returned.”
Q: Can I control which Reviewers join my campaign?
A: No, Reviewers.com automatically matches your campaign to approved Reviewers who meet your campaign’s audience targeting criteria.
Q: Will Reviewers get my Loox discounts?
A: Yes, if enabled in Loox. These incentives will also apply to Reviewers.com participants.
Q: Where will I see the collected reviews?
A: All reviews appear in your Loox “Manage reviews” page, tagged as coming from Reviewers.com.
Q: Do Reviewers need to share their Reviews on their social channels?
A: While many Reviewers do share their reviews on social, it is not required.
Q: Are Reviewers.com reviews automatically published to my store?
A: Just like your Loox reviews, these reviews will follow your auto-publish settings. If published, they’ll appear in your Loox widgets alongside other reviews, with a "Free product" badge visible to shoppers.
Q: Can I use collected reviews in my marketing?
A: Yes, you have full rights to use Reviewers.com reviews just like your other Loox reviews.
Q: Will these reviews appear in Google Shopping?
A: Yes. Since they meet FTC guidelines, you can syndicate them to your Google Shopping listings via Loox.
Q: What if I send my review requests through Klaviyo?
A: Any Reviewers.com related emails, including reminders, will be sent through Reviewers.com directly, and not your existing Klaviyo flows.