Rewarding Loyalty Points with Smile
By integrating Loox with Smile, you can reward reviewing customers with store points instead of a straight discount.
Additionally, by using store points with Smile, you can reward customers who left a text-only review.
The Loox + Smile integration is available on the Growth plan and up. Click here to upgrade your plan.
To reward your customers with Smile points for submitting a review, follow these steps:
- Make sure both Loox and Smile are installed on your store.
- Go to your Loox Integrations menu.
- Go to the Smile.io section and click "Activate integration":
- Click "Integrate" then "Authorize".
- In your Smile Points menu, click "Add ways to earn":
- Scroll to "SMILE APPS" and select "Submit a review" from the list:
- Enter the number of points you wish to give in exchange for leaving a review.
- Click "Create".
- Customize the action (Display, Earning limit/condition, and Entry conditions).
- Follow steps 6-9 again, this time selecting "Submit a photo" to incentivize users further for submitting a photo/video with their review.
- Click "Save".
Note: If a customer submits a photo or a video review, they will receive points for submitting a review and for submitting a photo/video.
E.g., if you set 300 points for a review and 300 points for a photo, a customer submitting a photo/video review will receive 600 points in total.
If you have any questions or need any help, feel free to contact our Support team at [email protected], and we’d be more than happy to help!