How do I request reviews through web push notifications?

To help you generate more reviews and create strong social proof, Loox enables you to collect customer reviews using web push notifications through PushOwl.

To integrate Loox with PushOwl, please follow these instructions:

  1. Ensure that you have PushOwl installed from the App Store
  2. Go to the "PushOwl" section of the "Integrations" tab in your Loox admin
  3. Activate the integration
  4. Enter the title that you'd like push notifications to have (up to 30 characters)
  5. Click "Save"

Web push notifications should now be enabled for your store:

Please note

  • Push notifications will only be sent to customers who opted in to receive such messages via PushOwl
  • For each order, we'll select one product to request a review for. We will include the product name in the push notification body, and we will include the product image as well. After completing the review, we will encourage the customer to review other items from the order (if exist)
  • The push notification will be sent at the same timing defined for the review request email
  • You can test this integration by sending yourself a manual review request through the "Orders" tab (make sure to accept push notifications from your store first)

If you have any questions or need any help, please contact us and we'll be happy to help!