Using Loox with Shopify Flow

Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow.

To use Loox as a trigger in Flow:

• Inside your Loox app's "Integrations" settings section, go to "Shopify Flow":

• Toggle "New review trigger" on to activate the Shopify Flow integration:

• In the Shopify Flow app, create a new workflow:

• Click "Select a trigger":

• Click "Loox Product Reviews & Photos" and select "New review" as your trigger:

• Click "Turn on workflow" to save your new flow and activate the automation:

The Loox trigger "New review" contains the following lists of data attributes:

• Review date - The date the review was submitted.
• Rating - The value of the rating given by the reviewer.
• Author - The reviewer's name.
• Email - The reviewer's email address.
• Review body - The written review text submitted by the customer.
• Photo URL - The URL of the user-generated content attached to the review.
• Order ID - The order ID of the reviewer's associated order relevant to the review.
• Product ID - The Shopify ID of the product.
• Product title - The name of the product.
• Product URL - The URL of the product's product page.

Here are some examples that you can use to utilize Loox better using Shopify Flows:

• Send different thank you emails based on the review's rating.
• Award points in your loyalty program when a customer submits a review.
• Create a ticket in your customer support app when you receive a review.
• Track product reviews by creating a line in Google Sheets.

This is only a small list of the many things you can achieve with the Shopify Flow integration!