Using Loox with Shopify Flow

Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow.

Our Shopify Flow integration is available to all merchants subscribed to the following Loox and Shopify plans:

  • Loox - Loox Scale Plan and above.
  • Shopify - Shopify, Shopify Plus, or Shopify Advanced plans.

To use Loox as a trigger in Flow:

  • Toggle "New review trigger" on to activate the Shopify Flow integration:

  • In the Shopify Flow app, create a new workflow:

  • Click "Select a trigger":

  • Click "Loox Product Reviews & Photos" and select "New review" as your trigger:

  • Click "Turn on workflow" to save your new flow and activate the automation:

The Loox trigger "New review" contains the following lists of data attributes:

  • Review date - The date the review was submitted.
  • Rating - The value of the rating given by the reviewer.
  • Author - The reviewer's name.
  • Email - The reviewer's email address.
  • Review body - The written review text submitted by the customer.
  • Photo URL - The URL of the user-generated content attached to the review.
  • Order ID - The order ID of the reviewer's associated order relevant to the review.
  • Product ID - The Shopify ID of the product.
  • Product title - The name of the product.
  • Product URL - The URL of the product's product page.

Here are some examples that you can use to utilize Loox better using Shopify Flows:

  • Send different thank you emails based on the review's rating.
  • Award points in your loyalty program when a customer submits a review.
  • Create a ticket in your customer support app when you receive a review.
  • Track product reviews by creating a line in Google Sheets.

This is only a small list of the many things you can achieve with the Shopify Flow integration!

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