Using Loox with Shopify Flow
Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow.
To use Loox as a trigger in Flow:
- Turn on Shopify Flow in the Integrations section of your Loox settings:
- On the Flow app, create a new workflow:
- Set the trigger as "New review":
- Set the conditions and actions that will make up the workflow that works best for your needs:
- Save your workflow.
Note: The Loox + Shopify Flow integration is only available on the Shopify, Shopify Advanced, and Shopify Plus Plans.
Here are some examples that you can use to utilize Loox better using Shopify Flows:
- Send different thank you emails based on the review's rating.
- Award points in your loyalty program when a customer submits a review.
- Create a ticket in your customer support app when you receive a negative review.
- Add customers who wrote a positive review to your email marketing list.
- Track negative product reviews by creating a line in Google Sheets.
This is only a small list of the many things you can achieve with the Shopify Flow integration!