Using Loox with Shopify Flow

Take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted with Loox using Shopify Flow.

To use Loox as a trigger in Flow:

• Inside the Loox App's "Settings - Integrations" menu, go to "Shopify Flow" and click "Manage."

• Toggle "New review trigger" on to activate the integration.

• In the Shopify Flow app, create a new workflow.

• Click "Select a trigger".

• Click "Loox Product Reviews & Photos" and select "New review" as your trigger.

• Click "Turn on workflow" to save your new flow and activate the automation.

The Loox trigger "New review" contains the following data attributes:

• Review date - The date the review was submitted.
• Rating - The value of the rating given by the reviewer.
• Author - The reviewer's name.
• Email - The reviewer's email address.
• Review body - The written review text submitted by the customer.
• Photo URL - The URL of the user-generated content attached to the review.
• Order ID - The order ID of the reviewer's associated order relevant to the review.
• Product ID - The Shopify ID of the product.
• Product title - The name of the product.
• Product URL - The URL of the product's product page.

Here are some ways that you can use utilize Loox to better use Shopify Flows:

• Send different thank you emails based on the review's rating.
• Award points in your loyalty program when a customer submits a review.
• Create a ticket in your customer support app when you receive a review.
• Track product reviews by creating a line in Google Sheets.

This is only a small list of the many things you can achieve with the Shopify Flow integration!