Using Loox with Shopify Flow

Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow.

To use Loox as a trigger in Flow:

  1. Turn on Shopify Flow in the Integrations section of your Loox settings:

  2. On the Flow app, create a new workflow:
  3. Set the trigger as "New review":
  4. Set the conditions and actions that will make up the workflow that works best for your needs:
  5. Save your workflow.

Note: The Loox + Shopify Flow integration is only available on the Shopify, Shopify Advanced, and Shopify Plus Plans.

Here are some examples that you can use to utilize Loox better using Shopify Flows:

  • Send different thank you emails based on the review's rating.
  • Award points in your loyalty program when a customer submits a review.
  • Create a ticket in your customer support app when you receive a negative review.
  • Add customers who wrote a positive review to your email marketing list.
  • Track negative product reviews by creating a line in Google Sheets.

This is only a small list of the many things you can achieve with the Shopify Flow integration!