How do I use Loox with Shopify Flow? (Shopify Plus)
Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow!
To use Loox as a trigger in Flow:
- Turn on Shopify Flow in the "Integrations" section of your Loox settings:
- On the Flow app create a new flow
- Set the trigger as "New review":
- Set the conditions and actions that will make up the workflow that works best for your needs:
Here are some examples that you can use to better utilize Loox using Shopify Flows:
- Send different thank you emails based on the review's rating
- Award points in your loyalty program when a customer submits a review
- Create a ticket in your customer support app when you receive a negative review
- Add customers who wrote a positive review to your email marketing list
- Track negative product reviews by creating a line in Google Sheets
This is only a small list of the many things you can achieve with Shopify Flow integration!