How do I use Loox with Shopify Flow? (Shopify Plus)

Loox enables you to take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted using Shopify Flow!

To use Loox as a trigger in Flow:

  • Turn on Shopify Flow in the "Integrations" section of your Loox settings:

  • On the Flow app create a new flow
  • Set the trigger as "New review":
  • Set the conditions and actions that will make up the workflow that works best for your needs:

Here are some examples that you can use to better utilize Loox using Shopify Flows:

  • Send different thank you emails based on the review's rating 
  • Award points in your loyalty program when a customer submits a review 
  • Create a ticket in your customer support app when you receive a negative review
  • Add customers who wrote a positive review to your email marketing list
  • Track negative product reviews by creating a line in Google Sheets

This is only a small list of the many things you can achieve with Shopify Flow integration!

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