Take full advantage of the reviews you collect by setting up tailor-made automated workflows that are triggered once a review has been submitted with Loox using Shopify Flow.
Available to merchants subscribed to the following Loox and Shopify plans:
- Loox - Loox Scale Plan and above.
- Shopify - Shopify, Shopify Plus, or Shopify Advanced plans.
To use Loox as a trigger in Flow:
- Inside the Loox App's "Settings - Integrations" menu, go to "Shopify Flow" and click "Manage."
- Toggle "New review trigger" on.
- In the Shopify Flow app, create a new workflow.
- Click "Select a trigger".
- Click "Loox Product Reviews & Photos" and select "New review" as your trigger.
- Click "Turn on workflow" to save your new flow and activate the automation.
The Loox trigger "New review" contains the following data attributes:
- Review date - The date the review was submitted.
- Rating - The value of the rating given by the reviewer.
- Author - The reviewer's name.
- Email - The reviewer's email address.
- Review body - The written review text submitted by the customer.
- Photo URL - The URL of the user-generated content attached to the review.
- Order ID - The order ID of the reviewer's associated order relevant to the review.
- Product ID - The Shopify ID of the product.
- Product title - The name of the product.
- Product URL - The URL of the product's product page.
Here are some ways that you can use utilize Loox to better use Shopify Flows:
- Send different thank you emails based on the review's rating.
- Award points in your loyalty program when a customer submits a review.
- Create a ticket in your customer support app when you receive a review.
- Track product reviews by creating a line in Google Sheets.
This is only a small list of the many things you can achieve with the Shopify Flow integration!
