Photo Reminder Emails

Photo reminders ask your customers to add a photo to their textual review. Loox sends these emails 3 days after the review was submitted, and they are not counted against your monthly email quota.

Photo reminders are an effective way to get customers to add a photo to their text review. Especially in cases where customers didn't have one available when they submitted their review.

On the Collect Reviews section of your Loox settings, you can choose whether to:

  • Always send photo reminders for reviews with 4 stars and up.
  • Always send photo reminders for 5-star reviews only.
  • Ask the reviewer if they'd like a reminder, while they are posting their review.
  • Never send photo reminders.

You can customize the texts of photo reminder emails under the Settings - Customize text section of your Loox admin: