What are photo reminders?
Photo reminders are simple emails, asking the customer to add a photo to their textual review. The emails are sent 3 days after the review was submitted, and they are not counted for your monthly email quota.
Photo reminders provide an effective way to get customers to add their photo to a textual review, in case they didn't have a photo available at the time they submitted the review.
On the "Collect reviews" section of your Loox settings, you can choose whether to:
- Always send photo reminders for reviews with 4 stars and up
- Always send photo reminders for 5-star reviews only
- Ask the reviewer if they'd like a reminder, while they are posting their review
- Never send photo reminders