Photo reminder emails

Photo reminders are simple emails, asking the customer to add a photo to their textual review. The emails are sent 3 days after the review was submitted, and they are not counted towards your monthly email quota.

Photo reminders provide an effective way to get customers to add their photo to a textual review, in case they didn't have a photo available at the time they submitted the review.

On the "Collect reviews" section of your Loox settings, you can choose whether to:

  • Always send photo reminders for reviews with 4 stars and up
  • Always send photo reminders for 5-star reviews only
  • Ask the reviewer if they'd like a reminder, while they are posting their review
  • Never send photo reminders