Photo/Video Reminder Emails

Photo/video reminders ask your customers to add a photo or video to their textual review. Loox sends these emails three days after a customer submitted the review, and they don't count against your 30-day email quota.

Photo/video reminders effectively get customers to add a photo or video to their text review. Especially in cases where customers didn't have one available when they submitted their review.

On the Photo/Video reminder email settings inside your Loox Admin settings, you can choose whether to:

  • Always send photo/video reminders for reviews with 4 stars and up.
  • Always send photo/video reminders for 5-star reviews only.
  • Ask the reviewer if they'd like a reminder while they are posting their review.
  • Never send photo/video reminders.

You can change the email settings and text in your Loox admin, under the Emails - Photo/Video reminder email settings, located inside the Collect Reviews section:

All usable placeholders for Photo/Video Reminder Emails:
  • [name] - The customer's first name.
  • [last_name] - The customer's last name.
  • [order_number] - The customer's order number.
  • [product] - The name of the product purchased.
  • [discount] - The discount incentive offered.