How do I change my email's looks?

Loox enables merchants to customize their customer-facing emails in order to match their brand's look and feel:


Through your Loox settings, you are able to customize different elements of your Loox emails including:

  • Email's background color
  • Text's background color
  • Text's color
  • Button's background color
  • Button 's border color
  • Button's title color
  • Email's font & font size

Here's how to configure your Loox emails' looks:

  1. To change your email colors/font, change the "Appearance" field of the Email appearance section of your Loox settings to "Custom"
  2. You will then be able to choose the exact color code you want for each field that appears below:
  3. To see how the review request email will look with the configured colors, click the "View sample" button and an example review request (with a fake product) will appear:


Please note: that this product is not a part of your store and will be replaced by the product the customer purchased from your store.


All changes will apply to all Loox emails sent to your customers including :

  • Review request emails
  • Review request reminders
  • Photo reminder emails
  • Discount code emails

This feature is available on the Loox Advanced plan and up.

If you have any further questions or concerns please contact our support team and we'll be happy to help!