Available on all Loox plans
Gather valuable feedback on your customers' shopping experience.
Loox allows you to collect and display store reviews, giving potential customers insights into your brand’s overall reputation. Store reviews help build trust, enhance customer satisfaction, and showcase transparency, ultimately strengthening your brand.
Why use store reviews?
Store reviews allow customers to rate their overall shopping experience, not just individual products. They provide social proof, which can:
- Build trust with new visitors
- Showcase a strong brand reputation
- Help you understand and improve the customer experience
By displaying store reviews, you can reinforce your brand’s credibility and encourage more purchases.
Collecting store reviews
Customers can submit a store review after completing a product review through the Review Request email they received.
Note: To comply with Google’s requirements for store reviews, only customers who didn't receive a discount code during their product review submission process will be eligible to submit store reviews.
To stop collecting store reviews:
- Within “Collect Reviews”, go to “Preferences - General”.
- Scroll down to “Store Reviews” and toggle "Collect Store Reviews" off.
Displaying store reviews
You can display store reviews across your store using the Reviews Widget and the Snippets widget.
To display store reviews on the Reviews Widget:
Inside your Shopify Theme Editor, select the Reviews Widget block to open its settings.
Under "Reviews to Display", choose:
Both - Display both product and store reviews, each in their own clickable tab
Store reviews only - Display only store reviews
Product reviews only - Display only product reviews
If you selected "Both", choose whether to display the product reviews or store reviews tab first under "Main tab".
Where store reviews can appear
Store reviews can be displayed on:
Homepage - Show overall brand trust early in the shopper experience
Product pages - Display either product or store reviews, or both
Happy Customers page - Create a dedicated review page showing store reviews
Any page where you add the Reviews Widget
Within the widget’s editor, you can also control whether or not to display the total number of reviews on the "store reviews" tab and if you'd like to display product thumbnails on your store reviews.
Note: In the widget's app block settings, you can choose to display only product reviews, only store reviews, or both. If you choose to display both, you can also choose which tab will appear first.
Tip: To learn how to customize the look and feel of your reviews, read Customizing the Review Widget's appearance.
To display store reviews on the Snippets Widget:
- Inside your Shopify Themes menu, click "Customize" to open the Theme Editor.
- Select the page template you would like to edit.
- Click "Add section" on the left-side menu, and select "Snippets Widget".
- Drag and drop the widget app block where you would like it to appear.
- Under "Reviews to display", select "Store reviews".
Managing store reviews
For every new store review submitted, Loox will send you a review notification email.
You can manage your collected store reviews under the “Store reviews” tab within “Manage Reviews”.
- To reply to store reviews, click the three dots (...) and select "Reply".
- To ask customers to edit their review, click the three dots (...) and select "Reply".
- To flag a review, open the "Submitted" dropdown, and under "Flag review", select the flagging reason.
- Note: Flagged store reviews will not appear on Loox widgets across your store.
FAQs
Q: Who is eligible to leave a store review?
A: Only customers who did not receive a discount code during their product review submission can leave a store review.
Q: Can I display only store reviews on my widget without product reviews?
A: Yes- in the widget's app block settings, you can choose whether to display product reviews only, store reviews only, or both.
Q: Where do store reviews appear?
A: Store reviews can be displayed on the Reviews Widget and the Snippets Widget.
Q: Can I stop collecting store reviews?
A: You can disable store reviews by going to Reviews → Preferences → General, and toggling "Collect Store Reviews" off.
Q: Can I import store reviews from my previous review solution?
A: We don't currently support importing store reviews to Loox.
Q: Can I export my store reviews from Loox?
A: Yes. To export your store reviews, go to "Manage Reviews" and click "Export to .csv" under the Store reviews tab.
Q: Can customers edit their store reviews?
A: Yes!
Q: Can I reply to store reviews?
A: Yes, you can reply to store reviews directly from your "Manage Reviews" page, under the Store reviews tab.