Customizing Your Email Appearance

Customize your Loox emails to seamlessly fit your brand. Change your email content, logo, and design directly from your Loox Admin.

Why customize your email appearance?

Your emails are a key touchpoint with your customers. Branding your emails ensures a consistent customer experience while strengthening your brand identity. With Loox, you can customize the appearance of all emails, including:

• Review requests
• Review request reminders
• Photo/video reminder
• Discount for photo/video review
• Discount reminder for photo/video review
• Reply to review

How to customize your email appearance

Customize your email appearance to make sure your emails fit seamlessly with your brand. You can customize all emails from the email appearance section in your Loox admin.

Adding your brand logo

1. Within "Settings" > "General" section, go to "Branding"
2. Click "Upload image" and select your logo:

If your logo's image file is too large, try resizing it using this online tool.

Adding an email banner

To add a default banner for all your Loox emails:

1. Within your "Email appearance" page, toggle on “Enable banner for all emails.”
2. Click the pencil icon to upload your email banner:

Once enabled, the selected email banner will be applied to all of your Loox emails.

To add a banner to override your default email banner:

1. Within the “Reviews" > "Preferences” menu, go to "Emails."
2. Open your desired email settings page.

3. Inside the email editor, click the pencil icon to add your banner image.

Customizing the style and colors of your email:

1. Within your Email settings page, open the "Theme" dropdown menu, and select "Custom":

2. Customize any email elements. For colors, you can use the color selector or insert the color hex code.

Adding an email footer

To add an email footer to your Loox emails: 

1. Inside your Email settings page, go to "Email footer".
2. Toggle on "Display Footer" and add your footer's text.

FAQs

Q: Can I change the appearance of only one email?

Yes! Use the individual email editors for changes to a specific email.

Q: Will changing the general email appearance affect all emails?

Yes! General branding updates apply across all Loox emails.