Customizing Your Review Request Emails

Customize your Loox emails to seamlessly fit your brand. Change your emails' content, logo, and design directly from your Loox Admin.

Uploading your brand's logo to your emails

To add your store's logo:

• Inside your "Branding" settings section, go to "General appearance".

• Click the "Upload file" button, and select your logo:

  

  
  

If your logo's image file is too large, try resizing it using this online tool.

Adding a banner image

To add a banner to override your default email banner:

• Inside your "Branding" settings section, go to "Email appearance".
• Toggle on "Enable email banners":

• Click the “pencil icon” button to add your banner image:

Once enabled, the selected email banner will be applied to all of your Loox emails.

To add a banner to override your default email banner:

• Inside the “Collect reviews” settings section, go to your desired email's settings page under “Emails”:

• Inside your email’s settings page, click the “pencil icon” button to add your banner image:

Editing your emails' subject lines

You can edit each email's subject line within each email’s settings page, located inside your "Collect reviews" settings section.

The default subject line is:

“Order #[order_number], please review your latest purchase.”.

You can use the following placeholders in your subject lines to display your customers' order information in your emails' subject lines:

• [order_number] or [order_name]: Use to insert the customer's order number or order name
• [name] or [last_name]: Use as a placeholder for the customer's first or last name where you want those to appear:

For example, if you choose the following subject line:

• [name], please review your purchase!

John Smith will see it as:

• "John, please review your purchase!"

If you choose the following subject line:

• Mr. [last_name], please review your purchase!

John Smith will see it as:

• "Mr. Smith, please review your purchase!"

Use [order_name] or [order_number] where you want the customer's order number to appear:

For example. if you choose the following subject line:

• Order [order_name], please review your latest purchase!

John Smith will see it as:

• "Order #4626, please review your latest purchase!"

Customizing your emails' appearance

Customize your email’s appearance inside the “Branding” settings section.

We have 3 email format options: 

• Boxed: Adds a grey background behind your text border
• Modern is a borderless email
• Custom 

See examples below:

Boxed:

Modern:

Custom:

Customize each element of your emails:

• Email's background-color
• Text's background-color
• Text's color
• Button's background-color
• Button's border-color
• Button's title color
• Email's font & font size

To customize your Loox emails' appearance:

• Inside your "Branding" settings section, go to "Email appearance".
• Open the "Appearance" dropdown menu, and select "Custom":

• Customize all the email elements using the color selector or insert your desired color hex code:

Selecting your preferred Review request button type

Customize the button redirecting your customers to submit a review in your Review request email.

We offer two button options:

Rating stars

Display a rating scale of 5 stars (from "Dislike it" to "Love it") located at the bottom of your email.

When a customer clicks on any of the stars presented in the email, they will be redirected to the review submission form.

"Write a review" button

If you prefer a physical rectangle button, select the "Write a review" button option to display a button with the "Write a review" text on it prompting your customers to submit a review:

To customize the text that appears on your "Write a review" button:

• Under "Button text", insert your preferred button text caption:

Adding an email footer

To add an email footer to your Loox emails: 

• Inside your "General" settings page, go to "Email footer".
• Toggle on "Display Footer" and add your footer's text:

Viewing a sample of the Review request email

To view a sample of your emails:

• Inside your "Collect reviews" settings section, go to "Emails".
• Open the email you would like to view a sample of.

• Inside your email's settings page, click the “View Sample” button located at the bottom of the page:

  

To send an example email to your inbox:

• Inside your email's settings page, click "To yourself":

The example email will be sent to the email address associated with your Shopify account.