What are review request emails?
Review request emails are your main channel for collecting reviews from your customers - these emails are scheduled and sent automatically to your customers and request them to submit a review of the products they've purchased.
To check how your review request emails look, click the "View Sample" button which will display an example review request email:
Note: Placeholders (like [name]) will not work.
Note: The product is an example and will be replaced by the product the customer bought.
To test how it looks in an actual email, press the “To yourself” button at the bottom of the “Review request emails” section of your Loox settings.
This will send an example review request to the address listed on your Shopify account:
Loox schedules and sends one review request email per order.
If a customer purchases multiple products in one order, Loox will bundle these requests and send them in one email. The only exception is if certain products were fulfilled on different days, Loox will send separate emails (X days after each item's respective fulfillment date).
You can set the timing of these review request emails like so:
When will my review request emails be sent?
- You can add your logo to the email as well:
How do I upload a logo?
- You can customize the email's looks like so:
How do I change my email's looks?
- The number of emails sent to your customers is defined by your Loox plan, you can learn more about this here:
How are monthly review requests calculated?