Customizing Your Review Request Emails

Customize your Loox emails to seamlessly fit your brand. Change your emails' content, logo, and design directly from your Loox Admin.

Uploading your brand's logo to your emails

To add your store's logo:

• Inside your "Branding" settings section, go to "General appearance".

• Click the "Upload file" button, and select your logo:

  

  
  

If your logo's image file is too large, try resizing it using this online tool.

Adding a banner image

To add a banner to override your default email banner:

• Inside your "Branding" settings section, go to "Email appearance".

• Toggle on "Enable email banners":

  

  
  

• Click the “pencil icon” button to add your banner image:

  

  
  

Once enabled, the selected email banner will be applied to all of your Loox emails.

To add a banner to override your default email banner:

• Inside the “Collect reviews” settings section, go to your desired email's settings page under “Emails”:

  

  
  

• Inside your email’s settings page, click the “pencil icon” button to add your banner image:

  

Editing your emails' subject lines

You can edit each email's subject line within each email’s settings page, located inside your "Collect reviews" settings section.

The default subject line is:

“Order # [order_number], please review your latest purchase.”

Use [name] or [last_name] as a placeholder for the customer's first or last name where you want those to appear:

For example, if you choose the following subject line:

[name], please review your purchase!

John Smith will see it as:

"John, please review your purchase!"

If you choose the following subject line:

Mr. [last_name], please review your purchase!

John Smith will see it as:

"Mr. Smith, please review your purchase!"

Use [order_number] where you want the customer's order number to appear:

• For example. if you choose the following subject line:

  Order # [order_number], please review your latest purchase!

  
  

  John Smith will see it as:

  "Order # 4626, please review your latest purchase!"

Customizing your emails' appearance

Customize your email’s appearance inside the “Branding” settings section.

We have 3 email format options: 

• Boxed: Adds a grey background behind your text border
• Modern is a borderless email
• Custom 

See examples below:

Boxed:

Modern:

Custom:

Customize each element of your emails:

• Email's background-color
• Text's background-color
• Text's color
• Button's background-color
• Button's border-color
• Button's title color
• Email's font & font size

To customize your Loox emails' appearance:

• Inside your "Branding" settings section, go to "Email appearance"

• Open the "Appearance" dropdown menu, and select "Custom":

  

  
  

• Customize all the email elements using the color selector or insert your desired color hex code:

  

  
  

Adding an email footer

To add an email footer to your Loox emails: 

• Inside your "General" settings page, go to "Email footer".
• Toggle on "Display Footer":

• Add your footer's text.

Viewing a sample of the Review request email

To view a sample of your emails:

• Inside your "Collect reviews" settings section, go to "Emails".
• Open the email you would like to view a sample of.

• Inside your email's settings page, click the “View Sample” button located at the bottom of the page:

  

To send an example email to your inbox:

• Inside your email's settings page, click "To yourself":

  

  
  

The example email will be sent to the email address associated with your Shopify account.