What are review request emails?
Review request emails are your main channel for collecting reviews from your customers - these emails are scheduled and sent automatically to your customers and request them to submit a review of the products they've purchased.
To check how your review request emails look, press the “To yourself” button at the bottom of the “Review request emails” section of your Loox settings:
Loox schedules and sends one review request email per order.
If a customer purchases multiple products in one order, Loox will bundle these requests and send them in one email. The only exception is if certain products were fulfilled on different days, Loox will send separate emails (X days after each item's respective fulfillment date).
You can set the timing of these review request emails like so:
When will my review request emails be sent?
The number of emails sent to your customers is defined by your Loox plan, you can learn more about this here:
How are monthly review requests calculated?