Customize your Loox emails to seamlessly fit your brand. Change your email content, logo, and design directly from your Loox Admin.
Why customize your email appearance?
Your emails are a key touchpoint with your customers. Branding your emails ensures a consistent customer experience while strengthening your brand identity. With Loox, you can customize the appearance of all emails, including:
- Review requests
- Review request reminders
- Photo/video reminder
- Discount for photo/video review
- Discount reminder for photo/video review
- Reply to review
Check out our email inspiration page to see how other brands customized their emails.
How to customize your email appearance
Customize your email appearance to make sure your emails fit seamlessly with your brand. You can customize all emails from the email appearance designer in your Loox admin.
Note: Any customizations you make in this designer will apply to all the Loox emails you send to your customers (e.g. Review requests, Review request reminders, Photo/video reminders, Discount reminders, etc.).
Adding your brand logo
- Within Settings, go to the Branding settings section.
- Click "Upload image" and select your logo:
If your logo's image file is too large, try resizing it using this online tool.
Adding an email banner
To add a default banner for all your Loox emails:
- Go to Collect Reviews > Emails & Scheduling.
- Next to Edit email appearance, click Edit.
- Once the email appearance designer opens, head into the Layout section and toggle on "Enable banner for all emails."
- Click the pencil icon to upload your email banner.
Once enabled, the selected email banner will be applied to all of your Loox emails.
To add a banner to override your default email banner:
- Within Collect Reviews, go to Emails and Scheduling.
- Open your desired email editor.
- Inside the email editor, click the pencil icon to add your banner image.
Note: Banner images must be uploaded in JPG, PNG, or GIF format, up to 5 MB. The header image will be displayed in 500px width. For best results, upload an image between 500-1200px wide.
Adding an email footer
To add an email footer to your Loox emails:
- Inside your email appearance designer, head into the Layout section.
- Toggle on "Display Footer" and add your footer's text.
Customizing the style, colors, and layout of your emails
- Go to Collect Reviews > Emails & Scheduling.
- Next to Edit email appearance, click Edit.
- Once the email appearance designer opens, head into the Layout section and adjust the logo size and orientation. In the Style section, you can customize colors, corner style, font, and font size. For colors, you can use the color selector or insert the color hex code.
If you want to undo all the changes you made, you can always click the "reset to default" button in the Preferences section.
Note: If your store uses multiple languages, you can also control which language you're editing in the Preferences section.
Note: In addition to the global styling options covered in this article, each individual email editor includes a rich text toolbar for formatting your email body content with headers, font sizes, bold and italics, bulleted lists, and dividers. To format a specific email's body content, open that email's editor within Emails and scheduling.
FAQs
Q: Can I change the appearance of only one email?
A: Yes- use the individual email editors for changes to a specific email.
Q: Will changing the general email appearance affect all emails?
A: Yes. General branding updates and any updates made in the general email appearance designer will apply across all Loox emails.