Customizing Your Review Request Emails

Customize your Loox emails to seamlessly fit your brand. Change your email content, logo, and design directly from your Loox Admin.

Uploading your brand's logo to your emails

To add your store's logo:

• Inside your "Settings - General" settings section, go to "Branding".
• Click "Upload image" and select your logo:

If your logo's image file is too large, try resizing it using this online tool.

Adding a banner image

To add a default banner for all your Loox emails:

• Inside your "Email appearance" settings page, toggle “Enable banner for all emails”:

• Click the pencil icon button to upload your email banner:

Once enabled, the selected email banner will be applied to all of your Loox emails.

To add a banner to override your default email banner:

• Inside the “Reviews - Preferences” menu, go to "Emails".
• Open your desired email's settings page:

• Inside your email’s settings page, click the pencil icon to add your banner image:

Editing your emails' subject lines

You can edit each email's subject line within each email’s settings page.

The default subject line is:

“Order #[order_number], please review your latest purchase.”.

You can use the following placeholders in your subject lines to display your customers' order information:

• [order_number] or [order_name]: Use to insert the customer's order number or order name
• [name] or [last_name]: Use as a placeholder for the customer's first or last name where you want those to appear:

For example, if you choose the following subject line:

• [name], please review your purchase!

John Smith will see it as:

• "John, please review your purchase!"

If you choose the following subject line:

• Mr. [last_name], please review your purchase!

John Smith will see it as:

• "Mr. Smith, please review your purchase!"

Use [order_name] or [order_number] where you want the customer's order number to appear:

For example. if you choose the following subject line:

• Order [order_name], please review your latest purchase!

John Smith will see it as:

• "Order #4626, please review your latest purchase!"

Customizing your emails' appearance

Customize your email’s appearance inside your Email settings customization page.

We have 3 email format options: 

• Boxed adds a grey background behind your text border
• Modern is a borderless email
• Custom 

See examples below:

Boxed:

Modern:

Custom:

Customize each element of your emails:

• Email background color
• Text background color
• Text color
• Button background color
• Button border color
• Button title color
• Email font & font size

To customize your Loox emails' appearance:

• Inside your Email settings customization page.
• Open the "Theme" dropdown menu, and select "Custom":

• Customize all the email elements using the color selector or insert your desired color hex code:

Selecting your preferred Review request button type

Customize the button redirecting your customers to submit a review in your Review request email.

We offer two button options:

Rating stars

Display a rating scale of 5 stars (from "Dislike it" to "Love it") located at the bottom of your email.

When a customer clicks on any of the stars presented in the email, they will be redirected to the review submission form.

"Write a review" button

If you prefer a physical rectangle button, select the "Write a review" button option to display a button with the "Write a review" text on it prompting your customers to submit a review:

To select your review request button type:

• In your Review request email settings page, open the dropdown menu under "Review request button type" and select your preferred button type:

• If the" "Write a review" button " option was selected, you can customize the text on your button by entering your preferred text under the "button" text field:

Adding an email footer

To add an email footer to your Loox emails: 

• Inside your Email settings customization page, go to "Email footer".
• Toggle on "Display Footer" and add your footer's text: