Video Reviews

See your reviews come to life by collecting and displaying video reviews on your store.

Video reviews are available on the Growth plan and up. Click here to upgrade your plan.
(Also available on Legacy Pro and Legacy Enterprise Plans)

Collecting Video Reviews

You can enable video reviews inside the "Collect reviews" setting section of your Loox admin, under "Video reviews":

When a customer submits a review, they can add a photo or a video to their review. 

Customers can only choose to upload one of the two along with their text reviews:

Note: Loox supports most video file formats including MP4, MOV, and AVI.

Each video file can last up to 15 minutes and must weigh under 100MB.

Managing Video Reviews

Once a customer submitted a video review for one of your products, you will receive a review notification email that includes a preview of their submitted video, similar to all Loox reviews.

You can watch and download that video through your Loox admin. You can also choose to hide a video. The review will still appear on your store without the video.

You can do these actions inside the "Moderate reviews" settings section of your Loox admin:

You can learn more about managing reviews here

Displaying Video Reviews

Video reviews will be displayed on your Product Reviews and Carousel widgets, along with photo reviews and text-only reviews. Video reviews will auto-play when opened.

When displaying reviews in the default sorting option (Featured), Video reviews will be displayed alongside photo reviews in chronological order.