Video Reviews

See your reviews come to life by collecting and displaying video reviews on your store.

Video reviews are available on the Growth plan and up. Click here to upgrade your plan.
(Also available on Legacy Pro and Legacy Enterprise Plans)

IN THIS ARTICLE:


Collecting Video Reviews

You can enable video reviews through your Loox admin under the Settings - Collect reviews section:

When a customer submits a review, they can add a photo or a video to their review. Videos can be up to 15 minutes long. Customers can only choose to upload one of the two along with their text reviews:


Managing Video Reviews

Once a customer submitted a video review for one of your products, you will receive a review notification email that includes a preview of their submitted video, similar to all Loox reviews.

You can also watch that video through your Loox admin. You can choose to hide a video. The review will still appear on your store without the video.

You can do these actions in your Loox admin, under the Reviews tab:

You can learn more about managing reviews here


Displaying Video Reviews

Video reviews will be displayed in the reviews widget, along with photo reviews and text-only reviews. Video reviews will auto-play when opened.

When displaying reviews in the default sorting option (Featured), Video reviews will be displayed alongside photo reviews, in chronological order.