In this article, we'll show the different ways you can interact with your reviews and how you can manage them.
IN THIS ARTICLE
How to Approve or Hide a Review
Loox will send a review notification email when a new review is submitted on one of your products. The email subject will contain the review's star ratings, so you can easily filter emails by subject.
The email itself will include the review's text, photo/video (if there's one), rating, and the reviewer's details.
You can approve, hide, or reply to the reviewer and download the review image in its original resolution, directly from the email, on desktop, and mobile.
You can set the email address to which you will receive new review notifications. You can do this through the Collect reviews section in your Loox settings:
Note: If you wish to send review notification emails to multiple addresses, you can use your email provider's auto-forwarding feature. For example, here's how to do so on Gmail.
For example, you can set all reviews 4-stars and up to be automatically approved and published. All reviews below 4-stars will have to be approved manually:
If you choose "Never", all reviews will need to be manually approved before being published on your store.
Through the Loox admin:
To approve a review from your Loox admin, head over to the Reviews tab on your Loox dashboard. Click the "Approve" button on the relevant review to publish it on your store:
To hide a review from your Loox admin, click the "Hide" button on the relevant review:
Note: Hiding a review is essentially the same as removing it. It no longer appears on your store's pages and does not count towards your product's average rating.
Bulk Hide/Approve reviews:
To hide or approve multiple reviews at once. First, filter the reviews you wish to change. Then, click "Bulk actions" --> "Hide/Approve all reviews". You can also search for a product/reviewer name/rating in the Reviews tab.
This will automatically change all the reviews that match your current filters/searches:
How to Download a Review's Photo
Loox enables you to access your Reviews' UGC easily. You can then insert it in your marketing campaigns or social media posts across other platforms.
To download a review's photo:
- Go to the Reviews tab on your Loox admin
- Scroll down or search for the review you wish to use
- Click the three dots on the top-right of the photo.
- Select "Download photo":
How to Hide a Review's Photo/Video
To hide a photo/video from appearing on the review:
- In your Loox admin, go to the Reviews tab.
- Scroll or search for the review you wish to change.
- Click the 3 dots on the top right corner of the photo or video.
- Select "Hide photo/video":
The review should now appear without the photo/video on all Loox widgets and a small "Hidden" icon will appear:
To Approve the review follow steps 1-3 and select "Approve photo/video".
Replying to Reviews
Loox encourages interaction with your customers beyond submitting a review. One of the best ways to do so is by replying to a submitted review.
There are additional actions you can take in regards to your reviews:
- Add\Removed verified badge: By default, Loox will display the "Verified purchase badge" for reviews submitted through a Loox review request email.
If you have verified reviews from previous sources that are not marked as such, you can manually add or remove the "Verified review" badge. You can read more about Loox's transparency badges here.
- Add\Remove from homepage carousel: Display or remove reviews from the homepage carousel. You can read more about it here.
- Change product: You can move a review to a different, active product on your store.
This is useful if a customer reviewed the wrong product, or you changed the product page and wish to move your reviews to the new page.
If you wish to move all of a product's reviews to a different product page in bulk, please contact our Support team.
- Delete review: Loox enables you to delete a review permanently. You can read more about it here.