How do I approve or hide reviews?
Through the "Collect reviews" tab in your Loox settings, you can configure the email address to which we'll send new review notifications for your approval:
In addition, you can choose to automatically approve reviews with a certain rating and above. For example, all reviews 4-stars and up will automatically be published, and all reviews below 4-stars will have to be approved manually:
If you choose "Never" then all reviews will need approval before being published on your store.
On Your Loox Admin
To approve a review from your Loox admin, head over to the "Reviews" tab on your Loox dashboard and click the "Approve" button on the relevant review:
To hide a review from your Loox admin, head over to the "Reviews" tab on your Loox admin and click the "Hide" button on the relevant review:
Hiding a review is essentially the same as removing it since it no longer appears in your store's pages and does not count towards your product's average rating.
Bulk Hide/Approve reviews:
To hide or approve multiple reviews at once, filter the reviews you wish to change by searching for a product/name/rating and then clicking "Bulk actions" --> "Hide/Approve all reviews":
This will automatically change all the reviews that match your current filters/searches:
Bulk operations are currently limited to 30 products at a time.
If you need to hide/approve reviews for more than 30 products, please contact support and we'd be happy to help :)