How do I approve or hide reviews?

Through Email

Through the "Collect reviews" tab in your Loox settings, you can configure the email address to which we'll send new review notifications for your approval: 

In addition, you can choose to automatically approve reviews with a certain rating and above. For example, all reviews 4-stars and up will automatically be published, and all reviews below 4-stars will have to be approved manually:

If you choose "Never" then all reviews will need approval before being published on your store.

On Your Loox Admin

To approve a review from your Loox admin, head over to the "Reviews" tab on your Loox dashboard and click the "Approve" button on the relevant review:

To hide a review from your Loox admin, head over to the "Reviews" tab on your Loox admin and click the "Hide" button on the relevant review:

Hiding a review is essentially the same as removing it since it no longer appears in your store's pages and does not count towards your product's average rating.

Bulk Hide/Approve reviews:

To hide or approve multiple reviews at once, filter the reviews you wish to change by searching for a product/name/rating and then clicking "Bulk actions" --> "Hide/Approve all reviews":

This will automatically change all the reviews that match your current filters/searches:

Bulk operations are currently limited to 30 products at a time.

If you need to hide/approve reviews for more than 30 products, please contact support and we'd be happy to help :)