Collect and Display Store Reviews
Available on all Loox plans
Gather valuable feedback on your customers' shopping experience.
Loox allows you to collect and display store reviews, giving potential customers insights into your brand’s overall reputation. Store reviews help build trust, enhance customer satisfaction, and showcase transparency, ultimately strengthening your brand.
IN THIS ARTICLE
Why use store reviews?
Store reviews allow customers to rate their overall shopping experience, not just individual products. They provide social proof, which can:
- Build trust with new visitors
- Showcase a strong brand reputation
- Help you understand and improve the customer experience
By displaying store reviews, you can reinforce your brand’s credibility and encourage more purchases.
Collecting store reviews
Customers can submit a store review after completing a product review through the Review Request email they received.
Note: To comply with Google’s requirements for store reviews, only customers who didn't receive a discount code during their product review submission process will be eligible to submit store reviews.
To stop collecting store reviews:
- Go to “General Preferences” within “Reviews”.
- Scroll down to “Store Reviews” and toggle "Collect Store Reviews" off.
Displaying store reviews
To display store reviews within your Product Reviews Widget:
- Open the Product Reviews Widget editor.
- Under “Preferences”, enable "Display store reviews".
- Within the widget’s editor, you can also control whether or not to display the total number of reviews and the product thumbnail.
- Once enabled, store reviews will appear in Product Reviews Widgets across your store.
Note: Store reviews will only be visible on widgets that display reviews for all products, such as the Homepage and Happy Customers Page.
Tip: To learn how to customize the look and feel of your reviews, read Customizing the product Review Widget's appearance.
Managing store reviews
For every new store review submitted, Loox will send you a review notification email.
To manage your collected store reviews, go to “Store reviews” within “Manage Reviews”.
Note: Flagged reviews will not appear on Loox widgets across your store.
Learn more
FAQs
Q: Who is eligible to leave a store review?
A: Only customers who did not receive a discount code during their product review submission can leave a store review.
Q: Where do store reviews appear?
A: Store reviews appear in Product Reviews Widgets that display reviews for all products, such as the Homepage and Happy Customers Page.
Q: Can I stop collecting store reviews?
A: You can disable store reviews by going to Reviews → Preferences → General, and toggling "Collect Store Reviews" off.
If you have questions or need assistance, contact our Support team. We’re available 24/7 and happy to help!