Collecting Store Reviews with Loox
Collect valuable insights into your customers’ overall shopping experiences by collecting store reviews with Loox. These reviews help you build trust, improve customer satisfaction, and showcase transparency, all while strengthening your brand's reputation.
Note: Collecting store reviews is currently in Beta. During the Beta phase, we’re gathering store reviews to prepare your store with valuable content. In the next phase, you'll have the option to display your collected reviews on your website.
Once enabled, your customers will have the option to submit a review on your store after they have submitted a product review through a Review Request email they received.
Collecting Store Reviews from your customers
- Inside the Loox App's "Collect Reviews" settings section, go to "Store Reviews".
- Toggle "Collect Store Reviews" on:
That's it!
Your customers will now have the option to submit store reviews.
Note: To comply with Google’s requirements for store reviews, only customers who didn't receive a discount code during their product review submission process will be eligible to submit store reviews.
Managing store reviews
For every new store review submitted for your store, Loox will send you an additional review notification email, displaying the store review's content.
Store reviews will be displayed in your Loox App's "Manage Reviews" page in a new "Store Reviews" tab:
If you have more questions, contact our Support team at [email protected]. We're available 24/7 and happy to help!