Collecting Store Reviews with Loox
Gather valuable feedback on your customers' shopping experiences by collecting store reviews with Loox. These reviews can help you build trust, enhance customer satisfaction, and showcase transparency, strengthening your brand's reputation.
Note: Collecting store reviews is currently in Beta. During the Beta phase, we’re gathering store reviews to prepare your store with valuable content. In the next phase, you'll have the option to display your collected reviews on your website.
Customers can submit a store review after completing a product review through the Review Request email they received:
Note: To comply with Google’s requirements for store reviews, only customers who didn't receive a discount code during their product review submission process will be eligible to submit store reviews.
Managing store reviews
For every new store review submitted, Loox will send you an additional review notification email displaying its content.
Store reviews will also be displayed on your "Manage Reviews" settings section, under "Store Reviews":
To disable Store Reviews:
- Within "Reviews - Preferences - General", scroll down to "Store Reviews".
- Toggle "Collect Store Reviews" off:
If you have more questions, contact our Support team at [email protected]. We're available 24/7 and happy to help!