AI Review Highlights

Available on the Scale plan and up

Put your most impactful review quotes front and center automatically.

Powered by AI, Loox highlights the strongest sentence from each review to help shoppers instantly see what others love - and make quicker, more informed purchase decisions.


Why use AI highlights?

Review highlights turn your best feedback into high-impact moments by pulling out the most meaningful sentence from each review. This makes it easier for shoppers to spot key takeaways at a glance and feel confident purchasing from your store.

  • Build trust with quick, relevant insights

  • Make long reviews more accessible

  • Support quicker, informed purchase decisions


Displaying AI highlights

Loox automatically displays AI-generated review highlights in the following widgets:

If a highlight is available, it appears by default - no setup needed. Shoppers will also see the highlighted sentence as part of the full review when opening the Review Quickview.

Note: AI highlights only apply to 4-5-star product reviews submitted in English. 


FAQs

Q: Will I see a highlighted quote on every review?

A: Highlights appear only on eligible 4-5-star product reviews written in English. Store reviews and imported reviews are not currently supported.

Q: What happens if no highlight is found?

A: If a highlight isn’t available, the full original review will be shown instead.

Q: Can I disable highlights?

A: At this stage, highlights are applied automatically for eligible reviews, on the Loox Pop-up and Snippets Widgets.

Q: Can I change the highlighted quote?
A: Editing review highlights isn't supported. 

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