How do I integrate Loox with Klaviyo?
The Loox + Klaviyo integration enables you to request reviews through Klaviyo and configure automatic emails to be sent to customers based on the reviews they’ve submitted on Loox.
How do I collect reviews through Klaviyo emails?
To send your customers a link to review a product in Klaviyo emails, add "?ref=review" to the end of your product page URL, and the review form will open above the product page when it loads.
Product page URL: http://www.mystore.com/products/blue-shirt
Product review URL: http://www.mystore.com/products/blue-shirt?ref=review
How do I automate Klaviyo emails based on reviews submitted by customers?
- Go to your Klaviyo settings at https://www.klaviyo.com/account#api-keys-tab
- Copy the Private API Key
- Paste it the "Klaviyo API Key" field under "Klaviyo" on your Loox Integrations settings page
- Click “Test” to ensure the integration is successful
When a new review is submitted after the integration has been activated, a "Loox Review Posted” event will be created in the Customer's Klaviyo profile. The event has the following properties:
- Rating - Star rating (1-5)
- Photo Included - “Yes”, if the reviewer attached a photo. “No” otherwise
- Author - The reviewer’s name
- Product Title - The name of the product
- Product URL - The URL location of the product
- Product Id - Shopify Product ID
- Order Id - Shopify Order Id