Rewarding Store Points with Gratisfaction

Using the Gratisfaction integration, you can incentivize photo/video reviews by offering points instead of a straight discount.

The Loox + Gratisfaction integration is available on the Growth plan and up. Click here to upgrade your plan.

Activating the Integration

  1. Install Gratisfaction on your store.
  2. Go to your Integrations settings and click "Activate integration" in the Gratisfaction section:
  3. Go to the Gratisfaction admin and choose "Loyalty and Referrals Program":
  4. On the top menu, select "Reward reviews" and select LOOX:
  5. Turn the slider to ON:
    Note: If you see the message below, please check Gratisfaction is activated in Loox:

Customizing Your Settings within Gratisfaction

In your Gratisfaction admin, you can customize the following:

  1. Select the number of points given per review.
  2. Reward additional points to users who leave a review that includes a photo. Please note that while the phrasing only mentions photos, this will apply to photo and video reviews.
    Note: If a customer submits a photo/video along with the review, they will receive points for both the review and photo/video. So if you are giving 50 points for a review and 20 additional points for a photo/video submission, customers submitting a photo/video review will receive a total of 70 points.
  3. Select Verified or Unverified reviews or both as per your requirement.

  4. The maximum number of reviews rewarded per product per customer.
    If you’d like to define a limit enter a numerical value. If not, enter ‘Unlimited’.
  5. The maximum number of reviews rewarded per day per customer.
    If you’d like to define a limit enter a numerical value. If not, enter ‘Unlimited’.

  6. Click "Save".

How will customers receive points for reviews?

After making a purchase, customers will receive an email from Loox requesting them to write a review. When customers follow the instructions in this email and submit a review on your store, Gratisfaction will immediately reward the points.