Rewarding Store Points with Gratisfaction

Using the Gratisfaction integration, you can incentivize photo/video reviews by offering points instead of a straight discount.

Activating the Integration

• Install Gratisfaction on your store.

• Inside your "Integrations", go to "Gratisfaction" and click "Activate integration":

  

• Go to the Gratisfaction admin and choose "Loyalty and Referrals Program":

  

  
  

• On the top menu, select "Reward reviews" and select LOOX:

  

• Turn the slider to ON:

  

  Note: If you see the message below, please check Gratisfaction is activated in Loox:

  

Customizing Your Settings within Gratisfaction

In your Gratisfaction admin, you can customize the following:

• Select the number of points given per review.
• Reward additional points to users who leave a review that includes a photo. Please note that while the phrasing only mentions photos, this will apply to photo and video reviews.
  
  Note: If a customer submits a photo/video along with the review, they will receive points for both the review and photo/video. So if you are giving 50 points for a review and 20 additional points for a photo/video submission, customers submitting a photo/video review will receive a total of 70 points.

• Select Verified or Unverified reviews or both as per your requirement.

• The maximum number of reviews rewarded per product per customer.
  If you’d like to define a limit enter a numerical value. If not, enter ‘Unlimited’.

• The maximum number of reviews rewarded per day per customer.
  If you’d like to define a limit enter a numerical value. If not, enter ‘Unlimited’.

• Click "Save".

How will customers receive points for reviews?

After making a purchase, customers will receive an email from Loox requesting them to write a review. When customers follow the instructions in this email and submit a review on your store, Gratisfaction will immediately reward the points.