Using Multiple Languages with Loox

Certain stores receive orders from customers from different regions and countries or speak different languages.

Loox enables you to send every customer review request and other Loox emails in their native language.

Loox automatically recognizes your customers' language in their checkout process (set in your Shopify account). Loox will then use this as the default language of their Loox emails.

Loox's multilingual support is available on the Growth plan and above. Click here to upgrade your plan

How to enable multilingual support:

From your Loox admin, under Settings - General, you can choose your primary language, and underneath, you can enable or disable Multilingual support:

Once you enable multilingual support, you can edit any emails in all languages supported by Loox.

To do so, choose what email or customer-facing widget you wish to edit, and in the scroll-down menu at the top right, select the relevant language:

You can find more information about what languages Loox support and how to change your language in Loox here:
How do I change my language in Loox?

If you have any questions or need help, feel free to contact our Support team at [email protected], and we'd be more than happy to help!