Using Multiple Languages with Loox

Certain stores receive orders from customers from different regions, countries, or who otherwise speak different languages.

Loox enables you to send every customer review request emails and other Loox emails in their native language.

Loox automatically recognizes what language your customers saw in their checkout process (set in your Shopify account). This language will then be used as the default language of their Loox emails.

Loox's multilingual support is available on the Growth plan and above. Click here to upgrade your plan

How to enable multilingual support:

From your Loox admin, under Settings - General, you can choose your primary language, and underneath, you can enable or disable Multilingual support:

Once you enable multilingual support, you can then edit any emails in all languages supported by Loox.

To do so, choose what email or customer-facing widget you wish to edit, and in the scroll-down menu at the top right, choose the relevant language:

You can find more information about what languages does Loox support and how to change your language in Loox here:
How do I change my language in Loox?

Note: Changing the language in the "Collect reviews" section of your Loox settings will also change your primary language across the board.

If you have any questions or need any help, feel free to contact our Support team at [email protected], and we’d be more than happy to help!