Using Multiple Languages with Loox

If your store is global, you've come to the right place! You can now set your Loox emails, Review, and Referral widgets in multiple languages ensuring a seamless shopping experience.

We automatically recognize the language your customers have selected and display your store’s Reviews and Referral widgets in their language. We will also identify the customer's locale to match it to the review request email language. 

How to enable multilingual support:

To enable Multilingual support, go to your Loox Admin - General Settings page, and select “Enabled” from the dropdown menu: 


Once you have enabled multilingual support, you can edit your Loox Product Reviews widget (including all parts of the review form), your Loox Referrals widgets, and any other emails in the languages supported by Loox.

To do so, choose what email or customer-facing widget you wish to edit, and in the scroll-down menu at the top right, select the relevant language:


Review widget:

Note: The button captions of the Loox Sidebar and On-site Referral widgets, as well as all Loox Carousel widgets, are not currently supported by multilingual translations.

You can find more information about what languages Loox support and how to change your language in Loox here:

How do I change my language in Loox?

If you have any questions or need help, feel free to contact our Support team at [email protected], and we'd be more than happy to help!