Automatically Translating Customer Reviews
Enhance trust with international shoppers using our built-in automatic review translations. Translate reviews into 21 different languages, allowing customers to read them in their native language while browsing your store.
Note: Automatic review translation is currently in closed beta. Features may change during this period as we continue to refine it.
IN THIS ARTICLE
Auto-translating reviews
Reach a broader audience and build stronger trust with your international shoppers by auto-translating your custom reviews.
By automatically translating your customer reviews to any one of the 21 languages supported by Loox, international shoppers will be able to understand customer feedback in their own language, improving their purchasing experiences in the process.
Notes:
- Automatically translated customer reviews will only appear on the Product Reviews Widget, Happy Customers Page, Reviews Sidebar Widget, and Carousel Widgets.
- Our automatic translation feature only translates customer reviews. Merchant replies will not be translated and will remain in their original language.
Auto-translating customer reviews to a specific language
To automatically translate your customer reviews to a specific language:
- Inside the "General" settings section, go to "Localization":
- Select your preferred "Primary language" from the dropdown menu:
- Toggle “Auto-translate reviews (beta)” on:
That's it!
Your customer reviews will not automatically translate to your preferred language.
Auto-translating customer reviews to match your customer's locale
To automatically translate your customer reviews to match your customer's locale:
- Inside the "General" settings section, go to "Localization":
- Inside the "Multilingual support" dropdown menu, select "Enabled":
- Toggle “Auto-translate reviews (beta)” on:
And that's it!
Your customer reviews will now be automatically translated to match their locale.
Supported languages
We support the following languages:
English | Chinese Simplified |
Spanish | Chinese Traditional |
French | Swedish |
Italian | Danish |
German | Norwegian |
Dutch | Finish |
Portuguese | Korean |
Turkish | Hebrew |
Russian | Arabic |
Japanese | Polish |
Lithuanian |
Additional information
- The Loox automatic translation will translate to "Simplified Chinese" when selecting "Chinese" in the "Main language" dropdown.
- When exporting your collection of customer reviews, the exported CSV file will contain your reviewers' original text in their original languages.
- Once enabled, translated reviews will have a label indicating the original language of the customer's review. This label can be customized in the Product Reviews Widget editor:
- To prevent technical errors during the translation process, when the Auto-translate toggle is set to on, the Loox + Weglot integration will be disabled and will not translate any customer reviews (including if set to "on").
If you have more questions, contact our Support team at [email protected]. We're available 24/7 and happy to help!