How to Stop Loox Emails from Being Sent

Loox automatically sends review request emails, as well as other emails, to customers. Loox emails ask your customers to submit a review for the products they bought.
You can change the timing of these emails to fit your delivery times: 
Review Request Email Timing
However, if you wish to prevent future emails from being sent to your customers, Loox enables you to do so as well.
In this article, we'll show how to stop sending review request emails, review reminder emails, and photo reminder emails.

IN THIS ARTICLE


Review Request Emails

Imoprtant: Disabling review request emails means customers will no longer receive emails from Loox asking for reviews. We suggest adjusting the timing of these emails instead of stopping completely.

In order to stop Loox from sending review request emails, follow these steps:

  1. Go to the Collect reviews section of your Loox settings.
  2. Scroll down to "Review request email".
  3. Set the "Email timing" field to "Never":


Review Reminder Emails

Review reminders emails are sent to customers who received a review request email but did not submit a review 7 days after the first review request email.

In order to stop Loox from sending review reminder emails, follow these steps:

  1. Go to the Collect reviews section of your Loox settings.
  2. Scroll down to "Review Reminder".
  3. Set the "Reminders" field to "Off":


Photo Reminder Emails

Photo reminder emails are sent to customers who submitted a text-only review, prompting them to add a photo or video to their review.

In order to stop Loox from sending review reminder emails, follow these steps:

  1. Go to the Collect reviews section of your Loox settings.
  2. Scroll down to "Photo Reminder".
  3. Set the "Send photo reminders" field to "Never":