After installing Loox on your store and completing its onboarding process, we will send review request emails, as well as other emails, to your customers on your behalf, based on your chosen settings.
For customers looking to stop Loox emails from being sent, we support the option to stop our emails directly from the Loox platform.
Review Request Emails
Important: Disabling review request emails means customers will no longer receive emails from Loox asking for reviews. We suggest adjusting the timing of these emails instead of stopping completely.
To stop Loox from sending Review request emails:
- Go to "Emails and scheduling" within "Reviews - Preferences".
- Set Review request timing to "Never".
Review Reminder Emails
Review reminder emails are sent to customers who received a review request email but did not submit a review.
To disable review reminder emails:
- Go to the "Manage review reminders" within "Reviews - Preferences - Emails and scheduling" and select "Don't send reminders".
Photo/Video Reminder Emails
Photo reminder emails are sent to customers who submitted a text-only review, prompting them to add a photo or video to their review.
To disable photo/video reminder emails:
- Go to the "Photo/video reminder" email editor, and set "Send photo/video reminder” to "Never":
