How to Stop Loox Emails from Being Sent
After installing Loox on your store and completing its onboarding process, we will send
review request emails, as well as other emails, to your customers on your behalf, based on your chosen settings.
For customers looking to stop Loox emails from being sent, we support the option to stop our emails directly from the Loox platform.
IN THIS ARTICLE
Review Request Emails
Important: Disabling review request emails means customers will no longer receive emails from Loox asking for reviews. We suggest adjusting the timing of these emails instead of stopping completely.
To stop Loox from sending Review request emails:
- Inside the "Collect reviews" settings section, go to "Review request timing".
- Set "Email timing" to "Never":
Review Reminder Emails
Review reminder emails are sent to customers who received a review request email but did not submit a review 7 days after the first review request email.
To stop Loox from sending Review reminder emails:
- Inside the "Review request reminder" email settings page, set "Reminders" to "Off":
Photo/Video Reminder Emails
Photo reminder emails are sent to customers who submitted a text-only review, prompting them to add a photo or video to their review.
To stop Loox from sending Photo/video reminder emails:
- Inside the "Photo/video reminder" email settings page, set "Send photo/video reminder” to "Never":
If you have more questions, contact our Support team. We're available 24/7 and happy to help!