How to stop sending emails to customers from Loox?

Loox will automatically send review requests to customers after they purchase from your store asking them to submit a review for the products they bought.

You can change the timing of when this email is sent to fit your delivery times to avoid customers leaving a negative review due to not receiving the product yet:
Here's how to change the timing of the review request email


To stop sending review request emails to your customers:

Warning: This can substantially reduce the number of reviews you receive. We suggest adjusting the timing of these emails instead of stopping completely.

  1. Go to your Loox "Collect reviews" settings
  2. Scroll down to Review request email section
  3. Set the "Email timing" field to "Never":


Review reminders are sent to customers who received a review request email but did not submit a review 7 days after the first review request email.

To stop sending review request reminders:

  1. Go to your Loox "Collect reviews" settings
  2. Scroll down to Review Reminder section
  3. Set the "Reminders" field to "Off":

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