Setting up Your Loox Referrals Offer

Adjust your Loox Referrals offer to drive more sales and reward loyal customers, maximizing engagement and motivating both advocates and their referrals to purchase items from your store.

With an optimized offer, you can encourage repeat purchases, attract new customers, and grow your brand.

Note: The Referral offer selected in your Loox Admin will apply to all Loox Referrals widgets, including:

IN THIS ARTICLE

Friend discount
Advocate reward
Referral emails

Friend discount

Turn your visitors and customers into brand advocates by providing them with a unique discount link they can share with their friends and family, using word of mouth and social proof as a means to grow your brand.

Your store automatically applies the discount once a visitor interacts with an advocate's link.

To adjust your Referrals friend discount amount:

Inside the Loox Admin Referrals “Offer” settings page, go to "Friend discount":

Select the discount type and the amount you would like to offer:

Set a “Minimum purchase amount” for your offer. Set to “0” if you don’t want to limit your referral offer:

Advocate reward

Encourage your customers to sign up for your referral program and receive discount links that they can share with friends and family, earning them rewards in the process.

Using the advocate reward option, you can increase the traffic coming from your referrals, as well as your total order volume.

For every completed referral order made with an advocate’s discount link, the advocate will receive an email with a reward for a future order.

Each advocate’s total reward balance cannot be split into multiple purchases and must be redeemed in its entirety in one single purchase.

Note: Advocates will receive their rewards only once their friend's order is labeled as fulfilled.

This email will notify them about their current advocate reward balance and will include a link to their advocate reward balance page. In it, they have the option to redeem their reward as well as share their unique referral link again.

To activate and adjust your Referrals advocate reward:

In the Referrals “Offer” settings page, go to "Advocate reward":

Set the reward amount you would like to offer your advocates:

Set a “Minimum purchase amount” for your incentive. Set to “0” if you don’t want to limit your referral offer:

To turn off advocate rewards:

Under "Advocate reward", select "No rewards":

Referral emails

Once your Loox Referrals incentive is set, your customers will be able to register as advocates of your brand and earn rewards.

Once registered, advocates will receive multiple emails throughout their journey to ensure they share their unique discount links with their family and friends and to notify them whenever their relative uses their codes.

Referral reminder email

The Referral reminder email reminds advocates who haven't used their referral link to start sharing it with their friends.

Note: The Referral reminder email will only be sent when offering advocate rewards.

You can customize the content of this email at its dedicated settings page:

Advocate reward paid email

The Advocate reward paid email is sent to customers every time they drive a successful referral.