Editing the Review Request Email's Text

Edit the subject lines and content of the emails we send to your customers. 

All emails, by default, have a suggested subject and body from us, but we offer the ability to customize the emails as you wish.

You can edit each email's subject line and content through each of the emails’ settings pages, located inside the “Collect reviews” settings section of your Loox admin:

Subject lines examples

Our emails have default subject lines that have been tested to ensure optimal results.

You can edit each email's subject line within each email’s settings page, located inside the "Collect Reviews" section of your Loox admin.

The default subject is:

• "Order [order_name], how did it go?"

Use [order_name] or [order_number] where you want the customer's order number to appear, and Use [name] or [last_name] as a placeholder for the customer's first or last name where you want those to appear:

• For example, if you choose the following subject line:
  • "[name], how did it go?"
• John Smith will see it as:
  • "John, how did it go?"
• If you choose the following subject line:
  • "Mr. [last_name], how did it go?"
• John Smith will see it as:
  • "Mr. Smith, how did it go?"

Use [order_name] or [order_number] where you want the customer's order number to appear:

• For example. if you choose the following subject line:
  • "Order [order_name], how did it go?"
• The customer will see it as:
  • "Order # 4626, how did it go?"

Content fields examples

Below, you can find examples of successful email content:

• Hey [name],

  Thank you for your purchase!

  We would be so grateful if you shared your order experience with us!

  Your review helps us do a better job and create a better product for our community and the customers that support us!

  It only takes a few seconds, and leaving a photo review will provide you with a discount code to show our appreciation for taking your time to give us your feedback.

  Thanks in advance!

• Hi [name],

  Thank you for your business with us!

  We genuinely appreciate you choosing us for your needs and would love to hear your thoughts on the product(s) you received!

  Please submit your review below whenever you have a spare moment.

  If you have a photo/video to share, we'll provide you with a [discount] discount code that you can use on your next purchase with us.

  If not, no worries. We just want to hear what you have to say :)

• Hello [Name],

  We hope you enjoy your latest purchase and would be so grateful if you would leave a review.

  We appreciate the love and support.

  If you are not 100% satisfied with your purchase, please reply to this email with your concerns and we will make it right! 

• Hello [Name],

  Please don’t forget to leave a review on the products below if you’re happy with your purchase.

  I would appreciate it a lot and would love to see what you have to say :)

  If you have any issues with your order, reply to this email and we will do everything in our power to make it right!

Text Placeholders

• Use [order_name] or [order_number] where you want the customer's order number to appear:

  • For example, if you choose the following subject line:

    "Order [order_name], how did it go?"

  • The customer will see it as:

    "Order # 1234, how did it go?" 

• Use [name] or [last_name] as a placeholder for the customer's first or last name where you want those to appear:

  • For example, if you choose the following subject line:

    "Mr.  [name] [last_name], how did it go?"

  • John Smith will see it as:

    "Mr. John Smith, how did it go?"