Editing the Review Request Email's Text

Loox enables you to add your own brand voice to emails by customizing the "Subject" and "Content" fields of your emails. You can do that through the Settings - Collect reviews section of your Loox admin, under "Emails". 

Text Placeholders

  • Use [order_number] where you want the customer's order number to appear:

    For example. if you choose the following subject line:
    Order # [order_number], please review your latest purchase!

    The customer will see it as:
    "Order # 1234, please review your latest purchase!" 
  • Use [name] or [last_name] as a placeholder for the customer's first or last name where you want those to appear:

    For example, if you choose the following subject line:
    Mr.  [name] [last_name], please review your purchase!

    John Smith will see it as:
    "Mr. John Smith, please review your purchase!"

If you leave the "Email subject" field empty, the default subject is:
Order # [order_number], please review your latest purchase

Subject Lines Examples

You can use the examples listed below for inspiration on how you can modify your own review request emails' subject lines:

  • Order #[order_number], please review your latest purchase.
  • default subject line, has 45% open rate

  • Hey [name], we wanted to reach out about your order #[order_number]
  • Hey [Name], your feedback would mean so much to us! 

Content Fields Examples

You can use the examples listed below for inspiration on how you can modify your own review request emails' content field:

  • Hey [name],
    Thank you for your purchase!

    We would be so grateful if you shared your order experience with us!

    Your review helps us do a better job and create a better product for our community and the customers that support us!

    It only takes a few seconds, and leaving a photo review will provide you with a discount code to show our appreciation for taking your time to give us your feedback.

    Thanks in advance!
  • Hi [name],
    Thank you for your business with us!

    We genuinely appreciate you choosing us for your needs and would love to hear your thoughts on the product(s) you received!

    Please submit your review below whenever you have a spare moment.

    If you have a photo/video to share, we'll provide you with a [discount] discount code that you can use on your next purchase with us.

    If not, no worries. We just want to hear what you have to say :)
  • Hello [Name],

    We hope you enjoy your latest purchase and would be so grateful if you would leave a review.

    We appreciate the love and support.

    If you are not 100% satisfied with your purchase, please reply to this email with your concerns and we will make it right! 
  • Hello [Name],

    Please don’t forget to leave a review on the products below if you’re happy with your purchase.

    I would appreciate it a lot and would love to see what you have to say :)

    If you have any issues with your order, reply to this email and we will do everything in our power to make it right!