Editing the Review Request Email's Subject Line

Loox enables you to add your own brand voice to emails by customizing the "Email subject" field. You can do that through the Settings - Collect reviews section of your Loox admin. 

  • Use [order_number] where you want the customer's order number to appear:

    For example. if you choose the following subject line:
    Order #[order_number], please review your latest purchase!

    The customer will see it as:
    "Order #1234, please review your latest purchase!" 
  • Use [name] or [last_name] as a placeholder for the customer's first or last name where you want those to appear:

    For example, if you choose the following subject line:
    Mr. [name] [last_name], please review your purchase!

    John Smith will see it as:
    "Mr. John Smith, please review your purchase!"

If you leave the "Email subject" field empty, the default subject is:
Order #[order_number], please review your latest purchase