Getting started with Loox

Welcome to Loox!

If you're here, you're probably looking for powerful visual social proof, beautiful widgets, better automations, and an easier setup. You've come to the right place.

This guide will walk you through everything you need to set up Loox and start getting results from day one.

Activating Loox's core script

When you set up Loox for the first time, you need to activate Loox's core script on your theme so you can display Loox widgets in your store.

Click here to automatically enable Loox's core script on your theme.

Importing reviews

Don't leave your hard-earned reviews behind! Read more about how to import reviews from previous review platforms, AliExpress, DSers, or Shineon.

Customizing settings before sending out review requests

Branding
Customize your branding in a few clicks to make sure your emails and widgets match your store's aesthetic.

Photo/video discount
Visual reviews can convert up to 91% more than text-only reviews. Encourage your customers to upload valuable UGC by offering a discount to those who add a photo or video to their review. Learn more about setting up your photo/video discount.

Emails
Customize your Review Request Email's text and appearance to seamlessly match your brand. Click here to learn how, and check out 7 tips for a winning Review Request Email.

Email timing
Pick the perfect time for Review Requests to reach your customers at peak excitement and let Loox automate the rest. Read more about setting up the ideal email timing.

Review form
You can use the default review form as it is (click here to test it) or customize it to match your branding and create a more personalized review experience.

Blocklisting
Have a product like "shipping protection" that you don't want to receive reviews? Or recurring orders that don't need additional review requests? Learn how to exclude certain products, orders, or customers from receiving Review Requests.

Bonus emails

Don't miss the chance to collect bonus reviews! You can send Review Requests to orders you received up to 90 days before installing Loox. If you didn't already do so during your onboarding, click here to schedule your Bonus Emails.

Adding widgets

Let's put your UGC to work and start building trust on all of your store's pages! Click here to learn how to add Loox widgets to your store. We recommend starting with the Star Rating Widget and Product Reviews Widget on your product pages to promote conversion. 

Use our AI Review Stories Widget or Snippets Widget to display impactful glimpses of your best reviews right above the "Add to cart" button, securing trust at the exact moment of decision-making. On the Convert Plan and up, Loox will automatically display AI-generated review highlights, helping shoppers quickly scan key insights and make faster purchase decisions.

Try the Trust Badge and a Carousel Widget on your homepage to highlight your best reviews early on, and consider the Cart Reviews Widget to reduce cart abandonment.

Browse our Widget Library to see the full widget collection, and visit our Reviews Widget Inspiration page for design ideas.

Set up referrals

Increase traffic and sales by incentivizing your happy customers to refer family and friends using Loox Referrals. Set up your offer in minutes and choose if you'd like to promote the program onsite, post-review, or post-purchase.

SEO and integrations

Make sure your reviews work for you outside of your store as well. Check out how to boost your SEO with Loox and set up your integrations with Shop App, Google Shopping, Meta shops, and TikTok Shop.

Now you're all set! You've imported reviews, set up your widgets, and customized your email flows - it's time to let Loox do the rest and watch your reviews start rolling in!