Getting Started with Loox

Welcome to Loox 🎉

Now that you've installed Loox, what's next?

This article will walk you through collecting and displaying your product reviews, offering discounts for photo and video reviews, customizing your Loox widgets, and more. You'll be ready to start leveraging the power of social proof marketing and increase your sales in no time.

Activating the Loox Core Script on your Theme

When you set up Loox for the first time, you'll be prompted to activate the Loox Core Script and add the Product Reviews and Star Rating Widgets to your store so you can get started displaying your reviews right away.

To manually activate the Loox Core Script on your theme:

• Inside your Shopify Themes menu, click "Customize" to open the Theme Editor

• Click and open the “App embeds” side menu

• Toggle on the “Loox Core Script”

Once activated, all Loox widgets can be added to your store pages.

Display your product reviews

To display your reviews on your product pages, add a Loox widget app block in the Shopify Theme Editor using our built-in integration with every store page on Shopify’s Online Store 2.0 themes.

To manually add a Loox widget to your store's pages:

• Inside the Shopify Themes menu, click "Customize" to access the Theme Editor

• Click "Add section" and select the Loox widget you'd like to display on your page

• Drag the widget app block and drop it where you want it to appear

• Click "Save"

To learn more about our collection of widgets or how to add a specific widget to your store pages, check out these articles:

• All Store Widgets
• Integrating Loox with Your Theme
• Loox Carousel Widgets
• Loox Trust Badge

Offer a discount for photo/video reviews

Offer a discount for reviews that include photos or videos to encourage your customers to share their experiences and build social proof for your brand. 

To offer your customers a discount for photo or video reviews:

• Within "Reviews - Preferences", go to “Discounts”.
• Toggle “​​Enable discount for photo/video” on.
• Select whether you would like to offer a single discount or different discounts for photo and video reviews.

• Select the amount you would like to offer your customers for photo and video reviews
• Choose your discount type:
  • Percentage (%): For example, 15% off.
  • Fixed: For example, $15 off (your store's currency will be automatically used).
• Choose your Discount generation type:
  • Single code for all customers - Create a discount code within Shopify and apply it as the code given for all photo/video reviews submitted through Loox. 
  • Unique code for each review - Generate a new unique code for every customer that submits a photo/video review.
• Offer discounts for reviews from: 
  • On-site & review requests - Give the discount to both reviewers who submit a review on your store and those who submit a review through a review request email.
  • Review requests only - Offer the discount to verified customers who submit a review through a review request email only.
• Discount code expires after - Set an expiration date for the discount codes.

Set up your Review Request email timing

Getting your customers to leave product reviews is essential to building social proof throughout your store.

Sending these emails at the right time is important; if you send them too soon, there is a lower chance of your customers submitting their reviews, and if you wait too long, you might miss out on the initial excitement of a new product.

To set your Review request email's timing:

• Within "Reviews - Preferences", go to "Emails and scheduling", and set the timing of the first review request email sent to your customers.

You can set the timing between 1 to 70 days after:

• The customer's Purchase
• Fulfillment of the customer's order.
• Delivery of the package.

Customize your branding

Your Loox widgets and emails can be customized to fit your brand through the "Branding" settings section.

Available customization options:

• Logo - Add your store's logo to your Loox emails and referral landing pages.
• Star rating icon - Choose your rating icon.
• Corner style - Adjust the shape of your widgets' corner radius.
• Main font - Choose the font used on your Loox widgets.

Learn more

Reviews are just the beginning of building a strong social proof strategy. Set up your Loox Referrals and Loox Upsell to take your brand's social proof marketing to the next level.